Ruby Rose Villanueva Coolong
Las Vegas,NV
Summary
- Customer-focused professional who would go extra mile to meet customer needs, increase satisfaction and promote loyalty.
- Highly adaptable individual who brought 33 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
- Management professional who brought Cheshire Cheese Inn and Mystica Rock Disco & Restaurant General Manager/Owner background and brought an international Norwegian-African company called Better Globe (dealing with 66 countries) Managing Director background, leadership talents and focus on performance.
- Decisive Operation Manager equipped to handle range of daily operations needs and emergency situations at properties. Adapts quickly to changing needs and expertly resolves conflicts.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Hardworking and reliable leader with strong ability in getting the workforce done. Offering supervision and guidance. Highly organized, proactive and punctual with team-oriented mentality.
- Ambitious, career-focused job seeker, anxious to obtain an entry-level managerial position to help launch career while achieving company goals.
- Motivated professional offering business administration in area of management. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
33
33
years of professional experience
Work History
Executive Chef
Formula 1 Heineken Silver Grand Prix
Las Vegas , NV
2023.11 - Current
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Monitored quality, presentation and quantities of plated food across line.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Exercised portion control for items served, eliminating waste.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Trained kitchen workers on culinary techniques.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
General Manager
Lol Kids Club
Las Vegas , NV
2023.09 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Talent Director
The Studio Group
Las Vegas , NV
2023.04 - 2023.10
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
- Monitored and maintained acceptable turnover levels by driving employee morale.
- Collaborated with event coordinators to organize meetings and special events.
- Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
- Maintained accurate and up-to-date personnel files to comply with local and federal laws and regulations.
- Established and implemented programs and service guidelines, fostering ultimate guest experience.
Hospitality Manager
Cafe Moda
Las Vegas , NV
2021.05 - 2023.03
- Promoted teamwork and quality service through daily communication and coordination with other departments.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Collaborated with event coordinators to organize meetings and special events.
- Followed financial control procedures, enforcing proper management of cash, inventories and receivables.
- Made and changed room assignments according to guest requirements.
- Developed new ideas to drive cost-effective guest amenities.
- Emphasized employee selection, training and development to conduct proper business.
Assistant Restaurant General Manager
Manila BBQ
Henderson , NV
2019.10 - 2021.04
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Assisted personnel with duties and tasks during high-volume periods.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Food and Beverage Supervisor
California Hotel & Casino
Las Vegas , NV
2016.08 - 2019.09
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Improved presentation and sales approaches to increase revenue.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
Floor Manager
Fantasy Island
Los Angeles , CA
2013.06 - 2016.07
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Trained, motivated and oversaw team of 15 employees and 60 entertainers delivering outstanding service to every customer.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Improved customer service ratings 90% by developing strong knowledge of company's products and services.
Managing Director
Better Globe Philippines
2008.03 - 2013.05
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
- Developed product and service expertise across groups to deliver desired client experience.
- Developed rapport and instilled confidence with clients to develop credibility and earn trust.
- Contributed to professional development of client staff through effective training and mentorship.
- Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
- Contributed to profitability through expense control and pricing practices for products and services.
- Conducted independent analysis and assessment to resolve strategic issues.
- Advocated for organization at legislative sessions, committee meetings and formal events.
Restaurant Chef & General Manager/Owner/Operator Supervisor
Mystica Rock Disco & Restaurant
Manila, Philippines , Philippines
1995.07 - 2005.12
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Restaurant Chef & General Manager/Owner/Operator Supervisor
Cheshire Cheese Inn
Vancouver, BC, Canada , British Columbia
1990.10 - 1994.03
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Utilized local ingredients from nearby farms to implement into special dishes.
- Mitigated risk of kitchen safety incidents by maintaining clean and orderly environment.
- Placed orders for food supplies weekly with understanding of kitchen's budget.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Monitored quality, presentation and quantities of plated food across line.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
Education
Associate of Arts - Fashion Modeling
John Casablanca's Modelling & Acting College
Vancouver, BC, Canada07.1993
Bachelor of Science - Business Administration And Management
University Of The East
Manila, Philippines 04.1990
Skills
- Complaint logging and resolution
- Scheduling proficiency
- Event support
- Service improvements
- Dining reservations
- Community relations
- Reporting
- Promotions
- VIP services
- Social media networking
- Special event coordination
- Training and mentoring
- Show Business and Sales
- Supervision & leadership
- Data management
- Expert in Public Relations
- Customer service
- Active listening
- Motivational Speaking
- Problem resolution
Philippines Celebrity as a Singer, Actress, Model, Commercial Endorser, TV/Movie Producer/Director/Host known as Mystica
In the area of Ruby a.k.a. Mystica's expertise as an Artist, Motivational Speaker, Radio/TV/Social Media Host and Influencer, she promotes and implement human values, contributing information and implementing change in order to have a more effective and more productive environment. As a Showbiz Icon and Celebrity Environmentalist, Crime Prevention Advocate, Humanitarian and Lifestyle Philantrophist, her goal and mission is to share and reveal the MYSTERY (The Secret) of ourselves through spiritual, environmental, social, physical, intellectual, emotional, beauty, health, food and wellness programs.
Timeline
Executive Chef
Formula 1 Heineken Silver Grand Prix
2023.11 - Current
General Manager
Lol Kids Club
2023.09 - Current
Talent Director
The Studio Group
2023.04 - 2023.10
Hospitality Manager
Cafe Moda
2021.05 - 2023.03
Assistant Restaurant General Manager
Manila BBQ
2019.10 - 2021.04
Food and Beverage Supervisor
California Hotel & Casino
2016.08 - 2019.09
Floor Manager
Fantasy Island
2013.06 - 2016.07
Managing Director
Better Globe Philippines
2008.03 - 2013.05
Restaurant Chef & General Manager/Owner/Operator Supervisor
Mystica Rock Disco & Restaurant
1995.07 - 2005.12
Restaurant Chef & General Manager/Owner/Operator Supervisor
Cheshire Cheese Inn
1990.10 - 1994.03
Associate of Arts - Fashion Modeling
John Casablanca's Modelling & Acting College
Bachelor of Science - Business Administration And Management
University Of The East
Similar Profiles
Leman MustafayevaLeman Mustafayeva
PADDOCK CLUB OPERATIONS LEAD at FORMULA 1 AZERBAIJAN GRAND PRIX 2024PADDOCK CLUB OPERATIONS LEAD at FORMULA 1 AZERBAIJAN GRAND PRIX 2024
Jeyla NovruzovaJeyla Novruzova
Administration Coordinator at Formula 1 Azerbaijan Grand PrixAdministration Coordinator at Formula 1 Azerbaijan Grand Prix
Simakahle Sibongakonke ZunguSimakahle Sibongakonke Zungu
AV Manager at Saudi Formula 1 Stc Grand prixAV Manager at Saudi Formula 1 Stc Grand prix