Ruby V Hernandez
Watsonville,CA
Summary
Dedicated Patient Service Representative skilled in insurance verification, patient scheduling, and HIPAA compliance. Committed to enhancing patient experiences and streamlining clinic operations.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
Palo Alto Medical Foundation
Watsonville, California
10.2024 - Current
- Scheduled patient appointments and managed daily clinic operations.
- Coordinated communication between patients and healthcare providers.
- Processed insurance verifications and handled billing inquiries promptly.
- Implemented office policies to enhance patient service experience.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
Patient Service Representative
Palo Alto Medical Foundation
Santa Cruz, California
10.2022 - 10.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered incoming calls in a professional manner.
- Assisted patients with inquiries and resolved issues effectively.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Verified demographics and insurance information to register patients in computer system.
A/R Collection Specialist
Golden State Orthopedics & Spine
Capitola, California
03.2022 - 10.2022
- Reviewed aging reports to prioritize collection efforts effectively.
- Communicated with patients to resolve billing inquiries promptly.
- Processed payments and posted transactions accurately.
- Utilized billing software to maintain accurate patient records consistently.
- Followed up on past due accounts through phone calls, emails, letters or personal visits.
- Processed incoming payments according to established policies and procedures.
- Maintained accurate records of collection efforts in the company's database.
Preoperative Tech
Sutter Maternity and Surgery Center
Santa Cruz, California
01.2022 - 03.2022
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Cleaned and sterilized work areas to uphold hygiene and safety regulations.
- Documented patient information accurately in electronic health records systems.
- Provided support during patient transport between departments within the center.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Collaborated with team members to streamline workflow processes in the facility.
- Maintained equipment and tools to ensure optimal performance and safety standards.
Perinatal/Lactation Assistant
Sutter Maternity and Surgery Center
Santa Cruz, California
07.2012 - 03.2022
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Entered data into databases accurately and efficiently.
- Assisted in the preparation of reports, presentations and correspondence.
- Managed medical records ensuring compliance with privacy regulations.
- Supported billing processes by verifying insurance information and patient data.
- Organized educational materials for patients regarding procedures and services offered.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Assisted healthcare staff with patient intake and appointment scheduling.
- Facilitated communication between patients and medical professionals effectively.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
- Reviewed and approved vendor invoices.
Patient Account Representative
Santa Cruz Medical Foundation
Santa Cruz, California
10.2002 - 07.2012
- Communicated with patients regarding account inquiries and payment options.
- Assisted in verifying insurance coverage for scheduled procedures.
- Maintained patient records in electronic health record systems securely.
- Collaborated with collections team to manage overdue accounts professionally.
- Responded to patient concerns with empathy and professionalism regularly.
- Processed payments from patients and maintained accurate records of all transactions.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Processed patient billing statements accurately and efficiently.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Worked closely with insurance companies to obtain authorization for services rendered.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Receptionist
Asyst Technologies
Fremont, California
02.1999 - 09.2002
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant staff.
- Scheduled appointments and maintained the office calendar.
- Assisted with administrative tasks, including filing and data entry.
- Maintained a clean and organized reception area.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Graduate Certificate -
Transportation & Communications Computer Associate
San Jose, CA07-1999
High School Diploma -
Watsonville Hight School
Watsonville, CA06-1998
Some College (No Degree) -
Cabrillo College
Aptos, CASkills
- Epic software
- Costumer service
- Insurance verification
- Patient scheduling
- Billing inquiries
- HIPAA compliance
- Electronic health records
- Customer relationship management
- Documentation and recordkeeping
- Problem solving
- Administrative support
- Positive attitude
- FLUENT IN English and Spanish
- Typing speed 90 wpm
- Excel and Microsoft word
- Multi-line telephone operation
References
References available upon request.
Timeline
Patient Service Representative
Palo Alto Medical Foundation
10.2024 - Current
Patient Service Representative
Palo Alto Medical Foundation
10.2022 - 10.2024
A/R Collection Specialist
Golden State Orthopedics & Spine
03.2022 - 10.2022
Preoperative Tech
Sutter Maternity and Surgery Center
01.2022 - 03.2022
Perinatal/Lactation Assistant
Sutter Maternity and Surgery Center
07.2012 - 03.2022
Patient Account Representative
Santa Cruz Medical Foundation
10.2002 - 07.2012
Receptionist
Asyst Technologies
02.1999 - 09.2002
Graduate Certificate -
Transportation & Communications Computer Associate
High School Diploma -
Watsonville Hight School
Some College (No Degree) -
Cabrillo College