Ruchelle Murphy
Crown Point,IN
Summary
Human Resources Executive with 10+ years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
28
28
years of professional experience
Work History
HR Director
Chesterton Manor
06.2023 - Current
- Responsible for the day-to-day human resource operations of the HR Department in accordance with current acceptance policies and procedures
- Ensuring that all regulations and Labor Laws are followed and that payroll is processed in a timely accurate manner.
- Enhanced employee satisfaction by implementing streamlined HR processes and tools.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Reduced time spent on administrative tasks, allowing HR team members to focus on strategic initiatives.
- Devised hiring and recruitment policies for 70+ employee company.
Business Office Manager
Crown Point Surgical Suites, LLC
06.2022 - 05.2023
- Responsible for maximizing the financial results of the surgical center through effective management of costs containment and revenue generation
- Supervision of all business functions including scheduling, reception and billing.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Business Office Manager
Barry Community Care Center
09.2021 - 05.2022
- Responsible for overseeing financial operations, such as accounts payable and receivable
- Responsible for all insurance verifications and all insurance payments, including private, Medicare and Medicaid
- Assisting families and residents process Medicaid applications
- Responsible for maintaining resident files, serving as a liaison with families and community agencies, and reconciling cash accounts each month.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
Executive Administrator
CCDC
05.2019 - 08.2021
- Extremely responsible administrative work assisting the CEO with handling all facets of day-to-day operations of the organization
- Duties include serving as liaison between the CEO and the CFO, COO, other department heads, external partners, and government agencies; development and implementation of policies and procedures; maintaining and updating personnel, benefits, insurance & other important records, and providing valuable input on strategic business development
- Performing these duties requires exceptional organization and decision-making skills.
- Enhanced executive productivity by managing calendars, scheduling appointments, and coordinating travel arrangements.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Integrated newly acquired companies into existing payroll systems while ensuring full compliance with relevant tax laws.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
Business Office Manager
Comprehensive Health Systems Inc.
04.2015 - 05.2019
- Lead and oversee the daily operation of a mental health facility
- Collaborate with multiple accounting, billing, HR, Sales and technology departments throughout the corporate structure
- Oversee the interview and hiring of staffers
- Maintain professionalism in a high-pressure office environment
- Negotiate contracts, manage company fleet, manage procurement, direct office staff, oversee financials and payroll.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
Office Manager/Patient Services Coordinator
First Choice Physical Therapy
04.2011 - 04.2015
- Oversee daily medical office operations
- Responsible for negotiating, completing and submission of all contracts with insurance companies
- Maintain compliance with agencies such as HIPAA, Medicare, and Medicaid
- Post all transactions for electronic submissions for billing and medical transcriptions
- Purchase and maintain all medical and office supplies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Used EMR to maintain electronic patient files, successfully maintaining over 100 patient files.
Accounting Assistant
Sharkey Transportation Inc.
03.2003 - 04.2011
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
Business Office Manager
Stroemer Foods Inc
06.2000 - 03.2003
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Enhanced overall payroll efficiency through continuous improvements in systems and processes.
Customer Service Representative
Titan Wheel
01.1996 - 06.2000
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Degree -
Robert Morris College
Springfield, IL06.1994
Skills
- Employee relations
- Training and development
- HR analytics
- Office Management
- Customer Service
- Payroll Processing
- Office Administration
- Invoicing and Billing
- Financial Administration
- Business Operations Management
Timeline
HR Director
Chesterton Manor
06.2023 - Current
Business Office Manager
Crown Point Surgical Suites, LLC
06.2022 - 05.2023
Business Office Manager
Barry Community Care Center
09.2021 - 05.2022
Executive Administrator
CCDC
05.2019 - 08.2021
Business Office Manager
Comprehensive Health Systems Inc.
04.2015 - 05.2019
Office Manager/Patient Services Coordinator
First Choice Physical Therapy
04.2011 - 04.2015
Accounting Assistant
Sharkey Transportation Inc.
03.2003 - 04.2011
Business Office Manager
Stroemer Foods Inc
06.2000 - 03.2003
Customer Service Representative
Titan Wheel
01.1996 - 06.2000
Bachelor Degree -
Robert Morris College
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