Ruchene Wellington
Summary
Solution driver, customer focus individual who does what is necessary to ensure that everyone the company does business with has a positive experience. I have worked in customer service in many capacities over the last eight years and have excelled in this area. I am looking for an opportunity to further put my expertise into practice. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations.
Overview
7
7
years of professional experience
Work History
Sales and Services Representative
CWB Financial Group
12.2021 - Current
- Collaborate with team in developing and maintaining the Bank’s deposit portfolio
- Balancing Bank’s overall treasury holdings on a daily basis
- Preparing daily reports comprising of master exception, large transaction report and mortgage renewal reports on a daily, weekly and monthly basis
- Assist with development and implementation of program specific campaigns throughout the year
- Proactively identify customers’ needs to uncover opportunities that are crucial to their financial success
- Provide a high level of customer service that consistently exceeds expectations and enhances the relationship with the client
- Engage clients in conversation and explore potential challenges &/or problems that may require referral to sales team
- Determines client need – asks open ended and probing questions, listens, allows clients to express themselves, confirms understanding and uses positive body language
- Establishes effective client relationship.
Risk analyst freelancer
Crisp Thinking Ltd (Kroll)
07.2021 - Current
- Analyze large amounts of information to ensure correctness and guidelines are being followed
- Use specialized computer software to analyze data
- Report findings of data analyze to management so that they can make informed decisions.
Production Team Member
Breathe Medial Manufacturing
11.2020 - 06.2021
- Product Audit
- Monitors stock level of raw materials
- Responsible for running cycle and preventive maintenance of machinery.
Trainer/ Team leader
Tim Hortons Enterprise
11.2016 - 04.2020
- Continuous revamping training to ensure efficiency and effectiveness for both the business and the trainee
- Train new staff helping them to develop competency and skills required to do a job efficiently and effectively
- Commute to trainees on what is expected of them to do the task
- Preparing training materials and aids
- Evaluating and reporting to managers about the post training sessions
- Guides teams on shift objectives
- Handle Cash and credit transactions
Education
Business Administration Diploma- General Studies -
Okanagan College
01.2018
Associate of Arts -
Hampton School for Girls Jamaica
01.2014
Skills
- Strong attention to details
- Excellent communication and organizational skills
- Able to work well under pressure
- Excellent customer service skills
- Fast learner
- Very Analytical
Timeline
Sales and Services Representative
CWB Financial Group
12.2021 - Current
Risk analyst freelancer
Crisp Thinking Ltd (Kroll)
07.2021 - Current
Production Team Member
Breathe Medial Manufacturing
11.2020 - 06.2021
Trainer/ Team leader
Tim Hortons Enterprise
11.2016 - 04.2020
Business Administration Diploma- General Studies -
Okanagan College
Associate of Arts -
Hampton School for Girls Jamaica
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