Ruchene Wellington
Missisaugua,ON
Summary
Detail-oriented and analytical professional with experience in financial services, risk analysis, and customer support. Proven ability to assess risk, manage sensitive information, and deliver high-quality client service in fast-paced, high-pressure environments. Strong communicator with a proactive mindset and a track record of accuracy, compliance, and collaboration.
Overview
9
9
years of professional experience
Work History
Risk Analyst
Crisp Thinking Ltd (Kroll)
07.2021 - 03.2026
- Analyzed large datasets, identifying risk and compliance issues to inform management decisions.
- Analyzed risk data collected from various sources to identify potential threats. to identify potential threats and vulnerabilities.
- Performed quantitative analysis to measure the magnitude of potential risks.
- Evaluated third-party vendors, assessing risk exposure and recommending mitigation practices.
- Used proprietary tools and software to support investigative analysis.
- Prepared and submitted detailed reports that facilitated management decision-making.
- Ensured accuracy and adherence to internal and external guidelines
Sales and Services Representative
CWB Financial Group
12.2021 - 06.2024
- Identified client needs and recommended appropriate financial solutions.
- Delivered high-level customer service to strengthen long-term client relationships.
- Engaged clients using open-ended questions and active listening techniques.
- Supported development and execution of targeted banking campaigns to drive client engagement.
- Collaborated with internal teams to manage and grow the bank’s deposit portfolio.
- Supported development and execution of targeted banking campaigns.
- Engaged clients through open-ended questions and active listening to identify tailored financial solutions.
- Processed transactions accurately using banking software systems.
- Balanced treasury holdings daily to ensure financial accuracy.
Production Team Member
Breathe Medical Manufacturing
11.2020 - 06.2021
- Trained new employees on assembly techniques and safety protocols.
- Monitored inventory levels and raw materials to ensure production needs were met.
- Performed product audits to ensure quality control standards were met.
- Trained new employees on assembly techniques and safety protocols, enhancing team competency and safety awareness.
- Monitored inventory levels and raw materials.
- Collaborated with supervisors, co-workers, vendors, and customers to resolve issues and streamline communication.
Trainer / Team Leader
Tim Horton’s Enterprise
11.2016 - 04.2020
- Trained and mentored new employees to ensure job readiness.
- Designed and improved training programs to enhance operational efficiency.
- Facilitated workshops focused on customer service excellence and teamwork.
- Communicated performance expectations and provided coaching.
- Evaluated training effectiveness through feedback and performance assessments.
- Collaborated with management to address training needs and gaps in skills.
- Prepared training materials and evaluation reports.
- Led shifts and ensured operational goals were achieved.
- Managed cash and credit transactions accurately.
Education
Business Administration Diploma - General Studies
Okanagan College
High School Diploma - Business Administration
Hampton School for Girls
JamaicaSkills
- Risk Assessment & Data Analysis
- Attention to Detail & Accuracy
- Regulatory Compliance
- Client Relationship Management
- Reporting & Documentation
- Cross-functional Collaboration
- Performance coaching
- Effective communication
- Time Management & Organization
Timeline
Sales and Services Representative
CWB Financial Group
12.2021 - 06.2024
Risk Analyst
Crisp Thinking Ltd (Kroll)
07.2021 - 03.2026
Production Team Member
Breathe Medical Manufacturing
11.2020 - 06.2021
Trainer / Team Leader
Tim Horton’s Enterprise
11.2016 - 04.2020
Business Administration Diploma - General Studies
Okanagan College
High School Diploma - Business Administration
Hampton School for Girls