Summary
Overview
Work History
Education
Skills
Certification
Languages
knowledge skills abilities
What I love to do in my extra time
Timeline
Generic

RUCHI RAJPUT

Little Elm

Summary

An outgoing and optimistic individual who draws energy from working with people; have the strong sense of urgency while maintaining the quality; Understand that the #1 priority it to provide exceptional customer service throughout the entire closing process to not only our clients but also to all parties involved; demonstrates on a daily basis the knowledge, attitudes, skills, and habits of a high achiever who is committed to putting clients first, doing the right thing, and seeking win-win agreements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Transaction Coordinator

Redfin Corporation
01.2022 - Current
  • Successfully closed 650+ transactions in 2 years
  • Streamlined transaction processes by implementing efficient organizational strategies and time management techniques.
  • Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
  • Expedited closing times through proactive communication with agents, clients, and third-party vendors.
  • Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
  • Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
  • Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
  • Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
  • Consult & coordinate with sellers for all property photos, staging, repairs, cleaning, signage, lockbox, access requirements & marketing activities
  • Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.

Transaction Manager

Zillow Group
06.2021 - 12.2021
  • Comfortable overseeing transactions in multiple states (CA, TX, CO, AZ, FL etc) and building process and oversight to ensure quality outcomes
  • Managed complex transactions for high-profile clients, ensuring timely completion and client satisfaction.
  • Promotes and exercise external customer service, as well as maintain close working relationships with operational peers to ensure a seamless transaction experience
  • Liaison with technology teams to provide subject matter expertise and feedback for product development
  • Manages and coordinates all aspects of our buy and sell-side real estate transactions
  • Manages and build out a quickly growing team of Transaction Associates and Specialists
  • Ensures timeliness for all of our purchases and that we never miss a closing date due to internal process
  • Creates quality control processes and ensure regulatory compliance for documentation
  • Review, interpret and respond to operational reporting data to provide pipeline and performance transparency, maintain load balance, and manage key results and vendor service levels
  • Direct feedback loop with underwriting, treasury, or other subject areas as needed to ensure accurate recording of asset data during and following transactions
  • Use business judgment to optimize customer service, protect the company's investments, limit exposure and maximize returns, including, but not limited to, making decisions on: HOA documents and restrictions, title commitments, taxes, leases, and disclosures
  • Delegate or manage transactions when direct reports are out of the office
  • Runs an operation that delivers a stellar experience for our agents and clients
  • Identifies risks to a given transaction and work with counter-parties to eliminate those risks
  • Solve with creativity and a sense of urgency any problems that arise
  • Oversees and audit agreements, contracts and amendments for transactions
  • Oversees the coordination between our internal team, real estate agents, buyers, sellers, title and escrow companies, and lenders to ensure we close in a timely manner
  • Monitor and validate disbursement and receipt of funds and fee payments.

Transaction Coordinator

Redfin Corporation
03.2020 - 06.2021
  • Provide lead support to Listing and/or Transaction Coordinators, as directed by management
  • Ongoing shadowing, coaching and development (documentation/manual creation)
  • Onboarding - Shadowing the first 3-5 deals with new coordinator/new agent
  • Coverage management
  • Deal auditing
  • New feature rollout communication
  • Load balancing in tandem with Support Manager
  • Provide coordination support to Redfin clients, agents, photographers, and associate agents
  • Provide real estate guidance, customer service coaching, and business expertise as needed
  • Work with client(s), agents, photographers and associate agents to schedule photoshoots and 3D scans
  • Schedule installation of lockboxes and exterior Redfin signage
  • Work with clients and listing agents to schedule open houses
  • Collect and input data into appropriate MLS system; verify for accuracy before activating the listing
  • Create and order marketing materials to be delivered to the listing
  • Review paperwork and make sure it is filled out thoroughly and completely before dispersing to all parties involved in the transaction
  • Ensure all service providers are meeting their required deadlines for the client (home inspector, lender, title company)
  • Stay in contact with the client and be the main point of contact for paperwork or anything logistics related
  • Go above and beyond tying together any loose ends related to the transaction and ensuring the client's file is complete before closing
  • Other duties as assigned.

Assistant Real Estate Manager- Property Management

Rocket Engine Realty LLC
09.2015 - 02.2020
  • Inspecting properties and arranging for repairs and new materials as required
  • Advertising vacant properties and hiring a leasing agent to find tenants as needed
  • Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
  • Increased property occupancy rates by implementing effective marketing strategies and conducting thorough tenant screenings.
  • Investigating and resolving property complaints and rental violations
  • Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
  • Managed tenant relations for improved satisfaction and retention, addressing concerns promptly and efficiently.
  • Reporting the property’s financial status, occupancy and expiring leases to property owners
  • Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
  • Consult with various vendors for marketing materials, promotions and general contracting jobs and supervise the chosen ones.
  • Update and maintain property condition reports with respect to roofs, HVAC units, parking lot, etc.
  • Maintain a file of Certificates of Insurance for both tenants and vendors.

Recruitment Manager

Ars International Limited
08.2014 - 05.2015
  • Heading Talent Acquisition and responsible for complete recruitment life cycle
  • Planning human resource requirements in consultation with heads of different functions and conducting selection interview
  • Strategic lead to team of 10 people for effective use of sources of recruitment i.e
  • Employee referrals, external referrals, portals, job posting, campus, databank, advertisements and walk -in
  • Identifying and analyzing external trends which influence recruitment and working with the Heads to develop comprehensive workforce plans and budgets.

Sr. Executive Client Recruitments

ArCent Global HR
04.2008 - 06.2013
  • Team Management: Leadership, direction and management of 2-3 recruiters team in achieving their revenue target
  • Individually working on Sr
  • Level Requirements
  • Detailed analysis of requirements received from the client and assigning them to my recruitment team and taking it to end stage
  • Client Interaction: Interacting with the clients for the updated requirements, getting the feedback from the clients
  • Updating the records in internal database
  • Meeting clients on regular basis to discuss the status of candidates and urgent requirements
  • Successfully handled requirements for Managerial level & above
  • Sourcing and short listing: Interacting with the clients & taking the detailed requirements
  • Sourcing the profiles from Job Portals/References/Database/Head hunting
  • Short listing Profiles with maximum accuracy, those suits the requirement
  • Preliminary screening/short listing of candidates done by means of telephonic and face-to-face interviews
  • Candidate Validation: Validating the candidates based on their Skill sets, CTC, Communication Skills and notice period and choosing the right candidate for the requirement
  • Scheduling the candidates for interviews
  • Coordinating the interview process
  • Follow up: Follow up with the candidate and the client, until the candidate is placed
  • Database management of candidates
  • Hands-on knowledge of End-to-End recruitment process
  • Other Responsibilities: Reference checking of selected candidates
  • Maintaining data about the Interview schedules, offered candidates, pending joiners, current open positions and status of the candidates in MS Excel
  • Database Management
  • Review Team's Performance weekly and submit reports to the Team Managers
  • Designing & coordinating induction for new recruiters
  • Interacting with new recruiters solving their queries.

Education

MBA - HR and IT

Uttar Pradesh Technical University
India
01.2002

Bachelor's - Physics and Math

Lucknow University
India
01.1999

Skills

  • Administrative support
  • Document coordination
  • Attention to detail
  • Time management
  • Organizational skills for Multitasking Capability
  • Decision-making
  • Customer service
  • Interpersonal Skills
  • Property research
  • Knowledge of rental contracts and property and anti-discrimination laws
  • File management
  • Process improvement
  • Escrow coordination
  • Professionalism
  • Team collaboration
  • Advanced Mathematics
  • Problem-solving abilities

Certification

Texas Real Estate License

Languages

English
Native or Bilingual
Hindi
Full Professional

knowledge skills abilities

  • Advanced knowledge of the listing processes, title and lending processes
  • Thorough knowledge of Title docs- Settlement statements, Title commitments, HOA gov docs, HOA statements etc
  • Expertise with Gmail or Outlook and Google Suite; ability to learn new software
  • Expertise in Dotloop and docusign
  • Ability to quickly shift gears between tasks
  • Keen attention to detail
  • Experience mentoring, has a coaching knack and the ability to influence and bring the best out of their peers
  • Ability to quantify high performers based on data and interaction with team
  • Excellent communication skills, both written and oral
  • Good at time management, multitasking and prioritization skills
  • Consistently drives for results
  • Can understand reports and how to go beyond the numbers to spot underlying issues/opportunities
  • Proven history of building relationships with clients and team members
  • Can identify inefficiencies in our systems/services and comes up with ideas to make things better
  • Real estate license Since 2017

What I love to do in my extra time

A theatre artist; Creates Mandalas and doodles; Participated in various fashion shows

Timeline

Transaction Coordinator

Redfin Corporation
01.2022 - Current

Transaction Manager

Zillow Group
06.2021 - 12.2021

Transaction Coordinator

Redfin Corporation
03.2020 - 06.2021

Assistant Real Estate Manager- Property Management

Rocket Engine Realty LLC
09.2015 - 02.2020

Recruitment Manager

Ars International Limited
08.2014 - 05.2015

Sr. Executive Client Recruitments

ArCent Global HR
04.2008 - 06.2013

MBA - HR and IT

Uttar Pradesh Technical University

Bachelor's - Physics and Math

Lucknow University

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RUCHI RAJPUT