Ruchi Shah

Led end-to-end projects at various clients:

• International Fitness Center (Jun 2025 - Present): Improved the member join experience by streamlining the prospect-to-member journey using a microservices architecture and API design.
• State Government Agency (Feb 2025 – Jun 2025): Managed data discrepancy projects, workshops, vendor management, and agile ways of working.
• Government Agency (Jul 2024 – Dec 2024): Established an agile team to modernize high-volume application processes.
• Heavy Equipment Auctioneer (Jul 2024 – Sep 2024): Launched a self-service platform enhancing auction experiences.
• Benefits Portal (May 2023 – Dec 2023): Drove product lifecycle—from vision to execution—for a user-friendly benefits portal integrating MS Dynamics CRM and chatbots.
• British Multinational Utility (Sep 2022 – May 2023): Delivered electric data interoperability product using apache kafka, achieving 90% core deliverables.

• Developed AI/ML-powered investigation platform, saving ~3 hours daily and modernizing legacy workflows using Microsoft Dynamics 365.
• Piloted MVP for 120+ users with a roadmap to expand to 300+ users.

• Led technical and UI/UX requirements for a global end-to-end KYC platform, collaborating with cross-functional teams to deliver dynamic dashboards and improve onboarding workflows.
• Analyzed large data sets using SQL to uncover patterns and automate reporting, resulting in streamlined onboarding processes and increased productivity.
• Launched MVPs and implemented agile processes (e.g., Kanban boards, user stories) to accelerate product delivery, reaching 100+ monthly active users within the first two weeks.