RUCHI SHARMA
Trumbull,CT
Summary
Experienced, organized and detail-oriented Relationship Banker with 7+ years background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Hardworking, passionate and quick learner with strong organizational skills eager to secure position at Cooper Companies. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RELATIONSHIP BANKER
BANK OF AMERICA
08.2022 - 12.2023
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Facilitated customer transactions, including deposits, withdrawals, wire transfers, credit card and loan applications or payments.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes, adding Power of attorney and handling estate accounts request.
- Made introductions to partners to help meet customer's broader financial needs.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Follow the guidelines in daily activities and service, adheres to all applicable law and regulations.
- Cultivated strong customer relationships by providing tailored advice and services.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Educating clients with benefits of digital technology, explained and demonstrated self-service mobile options to customers.
FULL TIME TELLER
FIRST COUNTY BANK
11.2020 - 08.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Answered telephone inquiries on checking, savings accounts, loans, lines of credit, IRA accounts and safe deposit boxes.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
PART TIME TELLER
FIRST COUNTY BANK
03.2016 - 11.2020
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products.
- Calculated fees due, interest and change for customer transactions.
- Processed applications for new accounts.
Cashier
THe Ferguson Library
11.2006 - 11.2007
- Responsible for operate the cash register
- Welcome and Greet customer promptly
- Help customer to find the appropriate book of their need and direct for the location
- Received customer payment
- Processed customer returns
- Sorted and shelved donated collections
- Received and processed new acquisitions for the library
- Created attractive displays to promote items.
Education
Bachelor degree in commerce -
Delhi University
New Delhi, India Skills
- Customer Service-Oriented
- Financial Advising
- Employee Motivation
- Cash Handling
- Proficient in MS Office
- Proficient in digital technology
- Excellent communication skills
- Positive attitude and friendly
- Team Player
- Sales Expertise
Accomplishments
- Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
- Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel, Outlook, Interact software and Host Terminal
- Delivered real time feedback to employees by observing customer interactions. Reviewed strengths and weaknesses and developed plans for improvement.
- Received 100% on mystery shops which is done by customers, and they evaluate their experience from my service.
- Achieved sales and service goals
Certification
- Certified Teller, First County Bank
- Certified in Cash Management, First County Bank
- Notary Public
Languages
Hindi
Native or Bilingual
Timeline
RELATIONSHIP BANKER
BANK OF AMERICA
08.2022 - 12.2023
FULL TIME TELLER
FIRST COUNTY BANK
11.2020 - 08.2022
PART TIME TELLER
FIRST COUNTY BANK
03.2016 - 11.2020
Cashier
THe Ferguson Library
11.2006 - 11.2007
Bachelor degree in commerce -
Delhi University