Ruchika Dhawan
Louisville,Kentucky
Summary
Logistics and operations professional with extensive experience coordinating workflows , managing inventory ,supporting procurement activities and optimizing end to end service processes across retail , financial and technical environment . Skilled in vendor management, demand analysis, documentation control and cross department communication to ensue efficient movement of information's & resources. Committed to pursuing growth opportunities that foster both personal and professional development, driving the success of the team and the organization. Known for maintaining operational accuracy and strengthening relationships with clients , suppliers and internal teams to enhance overall organizational performance. Passionate about being part of a culture that inspires excellence and recognizes the importance of employee contributions.
Overview
23
23
years of professional experience
Work History
Relationship Banker
Bank of America
Louisville, KY
02.2024 - Current
- Acting as the first point of contact at the financial center , helping both personal and small business clients .
- Uncover and discovered their financial needs to provide tailored banking solutions for diverse clients.
- Analyzed market trends to identify opportunities for business growth within the retail service sector successfully.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty by collaborated with cross-functional teams to address customer inquiries and resolve issues effectively .
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Monitored performance metrics to assess service quality and identify areas for enhancement.
- Maintained accurate documentations, managing scheduling logistics and coordinate communication channels to support daily branch operations .
- Leverage internal systems and technology to enhance operational accuracy and support risk -controlled workflows .
- Facilitated account openings, closures, and maintenance to ensure compliance with regulations.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
Business Manager & Owner
Sitaraara Styles & Fashion Studio
03.2012 - 05.2016
- Led end to end retail operations with a strong focus on supply chain management, procurement and inventory optimization .
- Oversaw planning , purchasing, stocking , replenishment and merchandising to maintain product availability and operational efficiency.
- Managed Inventory control through par-level monitoring, stock rotation, cycle counts, shrinkage prevention, and timely replenishment .
- Coordinated logistics activities including inbound shipments, delivery tracking and issue resolution to ensure uninterrupted product flow.
- Forecasted demands using trend analysis, historical sales data, demographics and buying behavior to guide purchasing and assortment strategies
- Built and drove retail sales effectively at the boutique level. Utilized savvy business skills and in-depth knowledge of fashion retail industry to generate business revenue & profitability.
- Strengthened vendor relationships by addressing quality issues , negotiating termes and monitoring supplier performance for consistent supply reliability to run the business smoothly.
- Evaluated operational performance using KPIs, maintaining quality and productivity standards, customer satisfaction and operational speed.
- Researched emerging trends to support product development and assortment planning & positioning that helped the business to succeed.
- Provided exceptional customer service and focused on building new customer relationships to drive sales and business growth.
Senior Customer Service Executive
STAR Enterprises
04.2008 - 09.2011
- Managed Front -desk operations with a focus on coordinating the flow of information , people and resources across departments.
- Oversaw administrative logistics including scheduling , data entry, document preparation, file management and supply coordination to support daily operations.
- Coordinated vendor interactions for repairs, maintenance and office improvements, ensuring timely service and minimal operational disruption.
- Managed mail distribution, secure document handling and meeting logistics including room setups.
- Maintained communication standards and supported cross -department collaboration to keep workflows aligned and efficient.
- Complied with company’s standards and regulations to encourage safe and efficient operations. Assisted in training new hires and current associates on a regular basis.
Customer Service Representative
Sinewave Power Technologies
01.2003 - 10.2007
- Provided basic support to customers with a wide range of company’s products and services.
- Took ownership of customer’s unresolved issues and escalated them to relevant teams and managers.
- Followed back with customers for their accurate feedback.
- Maintained effective communication and responses with principal manufacturer (Emerson Electric). Handled company’s confidential matters sensitively.
- Identified potential business opportunities through outbound communications and strengthened customer relationships through proactive approach .
- Handled confidential information with discretion and supported all administrative tasks for smooth operations.
Education
Bachelor of Arts - Humanities & Social Sciences
University of Delhi
India08-2001
Skills
- Relationship building and management
- Attention to detail
- Problem-solving analysis
- Skilled in strategic decision-making
- Team leadership
- Strategic business development
- Effective multitasking
- Banking processes
- Sales acumen
- Team building and Leadership
- Cross-functional collaboration
- Revenue management
- Operational management
CONTACT
- Ruchid116@gmail.com
- (502) 303 2577
- Louisville, Kentucky 40243
Languages
English
Full Professional
Hindi
Full Professional
Spanish
Limited Working
Timeline
Relationship Banker
Bank of America
02.2024 - Current
Business Manager & Owner
Sitaraara Styles & Fashion Studio
03.2012 - 05.2016
Senior Customer Service Executive
STAR Enterprises
04.2008 - 09.2011
Customer Service Representative
Sinewave Power Technologies
01.2003 - 10.2007
Bachelor of Arts - Humanities & Social Sciences
University of Delhi