Ruchika Jena

• Developed a product management roadmap, driving process efficiencies and continuous improvements aligned with API standards.
• Led cross-functional initiatives integrating customer insights, market research, and emerging digital trends to define impactful product features.
• Defined UI/UX priorities and created a backlog with detailed delivery timelines in collaboration with design teams.
• Spearheaded go-to-market strategies by coordinating with marketing, training, consumer insights, and operational teams.
• Translated business requirements into Agile user stories, ensuring timely delivery and alignment with customer expectations.
• Facilitated technical discussions, acting as a negotiator between engineering teams and business partners for optimal program alignment.

Ecommerce payments API implementations

Ecommerce client Business analyst

1.implementing various Payment services with client of Ecommerce client and making them Understand on the different type of Journey for payment API implementation via outsourced aggregator wrapper. 2.understanding requirement and concerns of client happening currently on payment side and suggesting proper solutions to it

3.Making the client understand on the payment Journeys are via app and via web and certain customized constraints on implementing clients on only one payment option or whole payment page along with different payment option via outsourced Wrapper aggregator

3.Understanding the outsourced Wrapper aggregator being connected to different gateways for different payment mode and different payment mode being connected to different bank and different settlement process involved at either at Wrapped aggregator end client of ecommerce end or and different settlement reports involved for the part payments via payment method ( shopping points and card or UPI payments )

4.Implementing client starting from onboarding to doing a success rate mapping between payment methods and gateways at outsourced aggregator sandbox portal .

5.Generating Merchant Identification details from the outsourced aggregators and client of ecommerce to kick start with the implementation

6.If client have chain of outlets than configuring them too and different settlement report and different configurations methods to be followed

7.Following SDLC process .starting from developing to testing to testing signoff to making it live

8.solving UAT issues and production issues of the particular client

• Working on gathering, analyzing and documenting business requirements into different substantial documents as per SDLC methodology.
• Day to day interaction with Product in Product catch up call for requirement gatherings and Following the product brief as a overall base
• Elucidate client’s requirement into different substantial deliverables such as requirement specification document, user stories, wireframes and workflows.
• Documenting the User stories in Rally and JIRA
• Grooming the user story infront of team members of 60 and above and pointing the user stories
• Working with the team for gathering estimates and Level of efforts for the requirement given
• Actively helping the team in understanding the business requirement when user stories is pulled in the Respective sprint
• Deciding which User stories to be pulled in the sprint in PI planning
• Participating in the PI planning and Retro planning and giving the status to the project manager
• Ensure alignment, coordination and follow up with the development team and testing team on a daily basis to verify the assigned tasks are completed.
• Taking daily standup and helping the team in clearing the blockers for completing the planned tasks.
• Creating Enhancement user story and updating user story/tasks for the team whenever required a
• Validating and Testing the user stories End to end once the work is completed by the team.
• Attending Test case review call and Giving Test cases Review sign off and Accepting the user stories
• Giving demo to the stakeholders once Testing is in progress and taking the feedback from product and implement in the same within deadline
• Updating the release note and Data dictionary after Requirement is in production
• Documenting the Enhancement and feedback in the Product backlog
• Resolving the Production Issues once client is live with the required Feature
• Coordinate with Various payments and downstream system involved and do the API maping and create workflow end to end
• Hosting deployed API in developer portal .
• Hiring Business analyst for the required project
• Leading Team of 6 people as offshore lead

Projects Worked US/North America Based

Designing Api for the Hotel and lodging industry

Designing Api for BIN lookup

Designing Api for MCC

Designing API for the Error messages

Designing Error codes and Format

Designing Data base

Designing Pay by click

Overall handon knowledge of BNPL and pay by link and Fraud filter

Tool Proficiency -JIRA /Rally/ aha!/postman /Soap Application

Team side -100 above in total

Client -Big 1 Technology conglomerate

Job profile –Central ProjectManager

●-Tracking all the project details and publishing the same

●-IT Budgeting of the Team and projects forthe Financial year

● -Workforce Analytics –Directly in contact withHR

●-Tracking all the Regulatory project details and Publishing and analyzing

●-preparing leadership/Higher Management PPT and presentation on thesame

●-Preparing Audit Reporting and Trackingand Publishing

●-Accepting AdhocRequest and Resolution of the same

●-Tracking E-pass to employees and Team member-Directly Coordinating with Hr.

●-Presenting PPT at CEO level for the Group changes and improvements and further details analysis

● -Good at Excel /Publisher

● Providing Quarterly /Monthly /Annual Report

●Creating one pager snapshot of the details of the PPT

● Preparing and Tracking ACBreport

Got selected for one of the participants out of lakhs based out of India to understand how women leaders work in implementation through out world and process they follow 2.Attended 2 days event with Mckinsey Global

Freelancing -LYNK –Global consulting Firm -Consulting paid/Freelancing hourly part time global client depending on requirements and Time on weekends

Job Profile -Product Manager PAN india

●Responsible for End to end Management of Project Cycle For Api Based Payments and Collection Products

● Perform day to day management of integration ,service related activities and supporting all scenario of implementation and delivering high quality support to client Payments and Collection API Product and Corporate Client Management

●Discussion with Corporate clients Regarding Product Flow, Benefit ,Modification ,Waiver/Setting of standardize cost of product charges and thereby creating business requirement Documentation ●Coordinating and managing cross-functional relationship with Various Team (operation /Business /Technology) For implementing a Product and performing review and keeping a Track of implementation to complete in Scheduled Timeline as committed to client and in case of delay providing exceptional approval support and clarification to corporate client

● Clear understanding of the Technicaland CSPO - CSM 2017/03 - 2020/10 B u s i n ess analyst ITproject and implementati on Da s h b oar d s M i c r o soft excel Powe r p o int Non -Technical part ( Business part -Business setup to be done on Different application /Raising Request /Follow -up/Closure )of product Creating Testing Timelines/Test cases and Timely Code deployment ,system integration and support for enhancement Implementation and Testing Application Support

● involving end to end on Enhancement -solutioning and system integration Testing and UAT setups and Production Movements ●Knowledge of Various Application involved in the integration -JIRA /IPS/IMIH( UAT credentials generation Application)/Postman ( Consumption of Api )/SOAP

●Presenting Dashboard/PPT for products to Upper officials and Product Head

●Showing the Business income/Value/volume of a product

● Supporting pre/post LIVE and post UATissues

●Documentation and Taking up change in The new client Requirement /Requirement gaps/Project schedule

● slippage/production and UAT Bugs/Precedent -Analysis and Discussion with Users .Follow-up with User for signoff and ensure Customer satisfaction

●Ensure awareness and full compliance of internal processes ,Regulation,policies,guidelines,procedure and Practice

●Hand-on Knowledge on XML/JSON /Technical Details (Public ip and public certificate

● configuration/whitelisting/Consumption/Api Tags /Values /Error codes) Product Handled ( Payments -Collection Api based ) INSTAIMPS ● INSTAPAY ● ECOLLECTION ● ISUREPAY ●Corporate Internet banking -(CIB) ● Account Aggregation ● TaxApi Achievements ( CIB only ) Designed a product from scratch and with existing resource implementation single handedly

●Handled around 45 above client centrally for ICICI Corporate internet banking in the period of1 month .Go live with above 30 clients in a period of 2 months

●Rest other Api 300 above in a period of 3 years

●Training and Supporting Vendors and Account managers and outsource employee pan India for the integration of Api based corporate internet Banking Product

Team size -

100 above

Client- Big 1 conglomerate

Xth

XIIth

BTECH-Mechanical Engineering