Open To Work
Ruchita Gill
Lynn,US
Work Preference
Summary
Detail-oriented Financial Operations Specialist with eight years in banking and loan servicing. Manages high-volume workflows while ensuring compliance with internal policies and regulations. Expertise in deposit account maintenance and ATM operations. Competent in FIS and MS Office, seeking to enhance Eastern Bank's Account Reconciliation team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tax Specialist
TURBOTAX
01.2026 - Current
- Reviewed, prepared, signed, and filed federal and state individual 1040 tax returns.
- Provided real-time tax advice and guidance to customers via video and audio tools.
- Assisted clients with tax inquiries, deductions, and complex scenarios to ensure compliance and maximize refunds.
- Troubleshot issues and guided customers through TurboTax interface to enhance user experience and resolve tax filing challenges.
- Maintained accuracy in tax returns while achieving customer service quality standards, contributing to client satisfaction and trust.
Service Associate II
EASTERN BANK
Lynn, MA
04.2022 - 07.2023
- Processed and finalized various consumer loans, including personal loans, heat loans, vehicle loans, and HELOCs, ensuring compliance with lending guidelines.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Surpassed all quarterly targets, culminating in a 110% achievement of my annual performance quota.
- Provided support for account reconciliation processes and ensured the accuracy of financial documentation.
- Executed over 100+ notarial acts including affidavits and contracts, maintaining 100% compliance with Massachusetts state regulations.
Senior Teller
EASTERN BANK
Lynn, MA
08.2021 - 04.2022
- Managed cash loading, deposit processing, and troubleshooting as ATM custodian to ensure operational efficiency.
- Balanced vault, coin machines, and cash recyclers during branch closing duties to maintain accurate financial records.
- Trained and audited tellers while supporting quarterly compliance reviews to uphold regulatory standards.
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout interactions.
Relationship Banker
EAST BOSTON SAVINGS BANK
Everett, MA
01.2021 - 08.2021
- Opened deposit accounts and maintained account records, facilitating smooth banking experiences for customers.
- Processed branch customers' transactions, including deposits, withdrawals, mortgages, and loan payments, cash checks, and other negotiable items.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
Branch Manager
SYNDICATE BANK
Khamanon, PUNJAB, INDIA
11.2017 - 01.2020
- Efficiently led a new team and increased branch business by 250% in two years by exceeding annual targets for deposits and loans.
- Developed and implemented community-focused marketing strategies to identify and capitalize on local business opportunities.
- Prepared and monitored branch budgets and financial statements to ensure compliance and support financial decision-making.
Assistant Branch Manager
SYNDICATE BANK
Khamanon, PUNJAB, INDIA
05.2015 - 10.2017
- Boosted the branch's clients base by 300% in two years through strategic community networking and enhancing in-branch service experience.
- Supervised branch operations, ensuring efficient service delivery and fostering strong customer relationships.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Science - Accounting
Bunker Hill Community College
Boston, MA, US12-2025
Master of Science - Physics
Panjab University
Chandigarh, India06-2014
Bachelor of Science - Physics
Panjab University
Chandigarh, India06-2012
Skills
- Tax preparation and regulatory compliance
- Bookkeeping and reconciliation
- Microsoft Excel expertise
- Banking software proficiency
- Customer relationship management
- Team collaboration
- Attention to detail
Certification
- Notary Public, Commonwealth of Massachusetts, Commissioned 2021-2028
- Intuit Bookkeeping Certification
- Intuit Academy Tax Level 1 Badge
- Intuit Academy Tax Preparation Training Badge
Timeline
Tax Specialist
TURBOTAX
01.2026 - Current
Service Associate II
EASTERN BANK
04.2022 - 07.2023
Senior Teller
EASTERN BANK
08.2021 - 04.2022
Relationship Banker
EAST BOSTON SAVINGS BANK
01.2021 - 08.2021
Branch Manager
SYNDICATE BANK
11.2017 - 01.2020
Assistant Branch Manager
SYNDICATE BANK
05.2015 - 10.2017
Associate of Science - Accounting
Bunker Hill Community College
Master of Science - Physics
Panjab University
Bachelor of Science - Physics
Panjab University