Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Ruchita Modi

NJ

Summary

IT Project Manager with over 10 years of experience in leading complex technical projects across healthcare, transportation, and legal sectors. Expertise in Agile methodologies enhances team collaboration and project efficiency. Proven track record in managing stakeholder expectations, mitigating risks, and delivering projects on time and within budget. Strong technical skills in .NET, cloud services, and DevOps practices, complemented by knowledge of healthcare standards including PHI, HL7, and HIPAA.

Overview

10
10
years of professional experience

Work History

Senior Technical Project Manager / IT Analyst

MTA BUS – New York City Transit | New York, NY
New York, NY
12.2022 - 09.2024
  • Led project lifecycle execution for upgrading and supporting 50+ internal-facing transportation applications used by drivers and supervisors.
  • Led IT teams for DOBIC business applications, strategic initiatives, and metrics for web, desktop and mobile applications (iOS, Android) for consumer and enterprise groups.
  • Coordinated with business units to gather requirements and translate into technical specifications for .NET and Azure-based solutions.
  • Defined KPIs and created performance dashboards using Power BI; reported value metrics to executive leadership.
  • Managed Agile ceremonies (daily standups, sprint planning, retrospectives) and ensured sprint deliverables were met.
  • Oversaw .NET Core migration of legacy MS Access-based Safety & Training Unity application, leading testing, validation, and deployment.
  • Supported cloud deployment and DevOps pipeline implementation using Azure and GitLab.
  • Mentored diverse groups for seamless operational executions, service delivery, and PMO (SLA/KPI) status reports.
  • Reviewed code developed by developers before releasing it into production environment.
  • Identified opportunities for cost savings by streamlining processes or leveraging existing technologies.

Technical Project Manager

Judicial Council of California (JCC)
San Francisco
05.2021 - 12.2022
  • Developed AI performance dashboards, enhancing product decisions and achieving 20% increase in response accuracy.
  • Collaborated cross-functionally with engineering, UI/UX, and other teams to deliver impactful features.
  • Managed Agile development process, including writing user stories and maintaining product backlog for timely delivery.
  • Handled client expectations to ensure seamless application delivery and support.
  • Prioritized features using quantitative and qualitative data to enhance user engagement.
  • Coordinated change management, QA cycles, release planning, and stakeholder communication effectively.
  • Deployed Power BI dashboards integrated with Azure pipelines for automated report refresh.
  • Served as liaison between legal departments and development teams to align business and IT objectives.
  • Monitored budgeting and tracked project costs to ensure financial success of projects.
  • Conducted risk assessments to identify potential risks and develop mitigation strategies.

Senior Technical Analyst

MTA - New york City Transit
New York, NY
08.2017 - 05.2021
  • Directed modernization and support of legal applications like ARMS, WCIS, PLIS, TABIS, and GLIS.
  • Gathered requirements, developed functional specifications, and managed development sprints.
  • Created Tableau dashboards to visualize litigation, claims, and case-tracking data.
  • Led infrastructure upgrade projects, including Oracle DB migration, server upgrades, and Visual Studio modernization.
  • Ensured applications met accessibility and security compliance standards.
  • Developed dashboards and reports using Tableau to track key product KPIs, customer segmentation, and campaign performance, improving executive decision-making.
  • Conducted user research and A/B testing, providing insights that optimized product features and marketing strategies, resulting in a 15% increase in customer engagement.
  • Worked closely with internal stakeholders to translate business needs into actionable data insights, influencing product development and sales strategies.

Senior IT Consultant

United Health Group, Optum
New Jersey, NJ
08.2016 - 08.2017
  • Analyzed business processes for healthcare applications (OptumCare, Doc Finder, Managed Plans) and created system documentation.
  • Supported EDI transactions and compliance with HIPAA and PHI standards.
  • Developed SQL queries, generated Power BI reports, and contributed to data migration and testing.
  • Collaborated with operations, clinical, and technical teams to define and validate healthcare workflows.
  • Owned requirements gathering and data analysis, ensuring alignment between business goals and technical feasibility for new product features.
  • Identified revenue opportunities by analyzing customer behavior, leading to data-driven recommendations that boosted sales and demand generation.
  • Supervised implementation of SCRUM and Agile project management strategies, and experience with software development management tools such as JIRA.

Technical Analyst

GSPL- Gujarat State Petronet Limited
Ahmedabad, Gujarat
04.2014 - 11.2015
  • Involved in data analysis, including obtaining data from various sources, primarily SAP, and performing data analysis in MS Excel, Access, Crystal Reports, and SSRS.
  • Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders.
  • Managed vendor relations, contract negotiations, project budget, and deadlines, and focused on maximum cost savings in tracking project expenditures, and costs of materials, labor, and services.
  • Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .
  • Analyzed business requirements to develop technical solutions that meet customer needs.
  • Coordinated with project managers on development timelines for various projects while adhering to established standards.
  • Performed detailed analysis of existing systems and identified areas for improvement.
  • Tackled unfamiliar challenges and remained unfazed due to wide knowledge of IT best practices and industry standards.
  • Developed and implemented software solutions to meet business requirements and enhance operational efficiency.
  • Conducted project reviews based on organizational principles, policies, and practices.

Education

Bachelor of Science - Computer Engineering

Gujarat Technological University
Gujarat , India
02-2014

Skills

  • Technical Project Management & Agile Delivery
  • Business & Systems Analysis
  • Healthcare Systems (HIPAA, HL7, PHI)
  • Stakeholder Engagement & Communication
  • Cross-functional Team Collaboration
  • Sprint Planning & Requirement Workshops
  • Power BI, Azure, SQL, Tableau
  • Software Development Lifecycle (SDLC)
  • Deployment Planning & Change Management
  • Cloud deployment and API integration
  • Data analysis and performance metrics
  • Team collaboration and management
  • Risk assessment and mitigation
  • Technical documentation standards
  • Compliance with regulations
  • Mobile application development skills
  • Continuous integration and DevOps principles

Technical Skills

  • Agile Tools: Jira, Confluence, Azure DevOps
  • Analytics: Power BI, SQL, Azure Analysis Services
  • Cloud Platforms: Azure, AWS (basic)
  • Healthcare: HIPAA, HL7, EDI standards
  • Tools: Microsoft Office, Google Workspace
  • Additional: REST API integrations, JSON

Timeline

Senior Technical Project Manager / IT Analyst

MTA BUS – New York City Transit | New York, NY
12.2022 - 09.2024

Technical Project Manager

Judicial Council of California (JCC)
05.2021 - 12.2022

Senior Technical Analyst

MTA - New york City Transit
08.2017 - 05.2021

Senior IT Consultant

United Health Group, Optum
08.2016 - 08.2017

Technical Analyst

GSPL- Gujarat State Petronet Limited
04.2014 - 11.2015

Bachelor of Science - Computer Engineering

Gujarat Technological University

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