Carrie Rudd
Central Square,NY
Summary
An innovative professional with several years of diverse experience, possessing strong skills in data evaluation, project management, and process improvement. Demonstrated expertise in driving results through effective collaboration and adaptability to evolving requirements. Proven ability to leverage analytical tools, problem-solving skills, and stakeholder communication to deliver impactful solutions. Known for reliability, strategic thinking, and a focused approach to achieving organizational goals.
Overview
28
28
years of professional experience
Work History
Program Analyst
Social Security Administration, SSA
01.2020 - Current
- Identify opportunities for process improvement to increase efficiency and productivity. A recent project involved identifying the need for a comprehensive asset inventory system. My team and I obtained executive support, and we collaborated with multiple stakeholders to ensure a system which met our specifications and was functional was built.
Develop detailed project plans and schedules for multiple projects. This includes defining tasks, creating timelines, project dependencies, and determining resource requirements. Some initiatives I have been responsible for include deploying digital faxing, desktop scanners, batch scanning, and various equipment refreshment projects for over 1200 offices located within our operational footprint. - Review implementation plans to assess feasibility, identify potential issues, and develop mitigation strategies.
- Train agency staff and team members on new software and hardware tools to improve productivity and efficiency.
Facilitate effective communication between team members, fostering a positive work environment conducive to collaboration. - Collaborate with stakeholders to define clear program goals and performance metrics. I use various tools such as Power BI and Excel to capture and monitor identified performance metrics.
Systems Coordinator
Social Security Admininstration
02.2012 - 01.2020
- Provided 1nd and 2nd level technical support and troubleshooting for Social Security staff working in offices across Upstate New York.
- Provided ongoing user support by addressing questions or concerns related to various applications, and Social Security rules, and office workflows.
- Collaborated with cross-functional teams to identify and resolve system-related issues; improving overall performance.
- Created and maintained user LAN and email accounts using Active Directory and Exchange.
- Diagnosed and repaired system hardware and software problems.
- Completed remote repairs involving software solutions and performed basic hardware repairs.
- Tested and evaluated software to improve performance and usability.
- Served as a liaison between the user community and software providers.
- Developed user training materials for new applications, increasing employee proficiency and reducing support requests.
- Installed and implemented new software and hardware refreshments. This included scheduling installation, monitoring performance, and end user training.
- Improved system efficiency by streamlining processes and implementing automation tools.
- Monitored trouble ticket queues.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Troubleshot and maintained networking devices and infrastructure across nine upstate offices, including laptops, switches, routers, and servers.
- Managed software upgrades and hardware installations, ensuring minimal downtime and optimal functionality.
Operations Supervisor/Assistant Manager
Social Security Administration
05.2008 - 02.2012
- Managed and collaborated with cross-functional teams to develop innovative solutions for improving productivity and business performance.
- Conducted regular performance evaluations for staff and trainees that I supervised. I identified areas for improvement and set development goals accordingly.
- Developed and implemented office workflows to meet stewardship and public service goals.
- Gathered and analyzed data for studies and reports, making workflow and policy recommendations based on findings.
- Trained, coached, and mentored staff to ensure smooth adoption of new policies and procedures.
- Drafted and edited written materials, including agendas for office meetings and Management Association meetings.
- Improved staff morale and increased office productivity.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Procured office supplies following government purchasing rules and regulations.
- Served as an elected representative of the New York Region Management Society, attending four meetings a year and planning/ hosting annual membership meeting.
- Responded to inquiries from the general public and congressional offices promptly and professionally.
- Collaborated with members of local public service organizations, such as Legal Aid, to achieve excellent working relations and served as their main point of contact.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Claims Representative
Social Security Administration
04.1997 - 04.2008
- Worked productively in fast-moving work environment to process large volumes of claims.
- Responded to inquiries effectively.
- Successfully managed assigned workloads to ensure applications and claims actions were processed in expedient manner.
- Addressed customer questions concerning claims status, payment amounts and overpayments.
- Trained peers and newly hired staff on accurate handling and evaluation of applications and post entitlement actions.
Education
Bachelor of Science - Applied Social Science
Binghamton University
Binghamton, NY1993
Skills
- Project Execution
- Administrative Expertise
- Customer-Centric Approach
- Efficiently Organized
- Data-Driven Problem Solver
- User Account Management and LAN/WAN Technical Skills
- Remote Support Services
- Operational Systems Analysis
- Effective Interpersonal Communication
- Data backup and recovery systems
- Staff Development
- Cost Evaluation
- Detail-oriented
- Analytical Problem-Solving
Timeline
Program Analyst
Social Security Administration, SSA
01.2020 - Current
Systems Coordinator
Social Security Admininstration
02.2012 - 01.2020
Operations Supervisor/Assistant Manager
Social Security Administration
05.2008 - 02.2012
Claims Representative
Social Security Administration
04.1997 - 04.2008
Bachelor of Science - Applied Social Science
Binghamton University
Similar Profiles
Yolande PackerYolande Packer
Legal Administrative Specialist at Social Security Administration, SSALegal Administrative Specialist at Social Security Administration, SSA
Alana DavisAlana Davis
Section Chief at Social Security Administration, SSASection Chief at Social Security Administration, SSA
Gregg SchallerGregg Schaller
Senior Program Analyst at Social Security Administration, SSASenior Program Analyst at Social Security Administration, SSA