Ruddmila Barros
Summary
Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.
Overview
12
12
years of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
01.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in resolving guest issues for improved overall experience and positive feedback.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Owner
Cape Verde Taste
01.2017 - Current
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Monitoring and supporting guest voice satisfaction and delighted to serve goals
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Technical Recruiter
Softworld
01.2021 - 09.2021
- Increased candidate placement rates by implementing comprehensive sourcing strategies and maintaining relationships with passive talent.
- Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
- Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
- Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
Member Services Representative Remote
Commonwealth Care Alliance
09.2021 - 02.2022
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Patient Services Representative
Beth Israel Hospital
12.2019 - 05.2021
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Real Estate Agent Assistant
Remax Unlimited
05.2016 - 05.2018
- Assisted in closing deals for both buyers and sellers through diligent support and timely communication.
- Prepared marketing materials to attract potential clients, resulting in increased leads and overall sales.
- Streamlined administrative tasks, such as filing paperwork and managing correspondence, contributing to a well-organized office environment.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Hostess Manager
Davios Northern Italian Steak
01.2014 - 05.2016
- Enhanced guest experience by providing warm greetings and efficiently managing reservations.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Boosted customer satisfaction through attentive service and proactive problemsolving.
Assistant Manager
Terra Terra Restaurant
01.2012 - 01.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor of Arts - Business Administration And Management
Pine Manor College
Chestnut Hill, MA05.2018
Associate of Arts - Criminal Justice
Pine Manor College
Chestnut Hill, MA05.2018
Skills
- Advanced proficiency in Microsoft Word, PowerPoint, and excel and Publisher
- Language: English, Cape Verdean Creole
- Advance in Clinical Patient Database
- Contract Development and Management
- Customer Relationship Management
- Verbal and Written Communication
- Team Leadership
- Sales
- Account Management
- Business Development Understanding
Languages
Portuguese
Native or Bilingual
Timeline
Management Assistant
Enterprise Rent-A-Car
01.2023 - Current
Member Services Representative Remote
Commonwealth Care Alliance
09.2021 - 02.2022
Technical Recruiter
Softworld
01.2021 - 09.2021
Patient Services Representative
Beth Israel Hospital
12.2019 - 05.2021
Owner
Cape Verde Taste
01.2017 - Current
Real Estate Agent Assistant
Remax Unlimited
05.2016 - 05.2018
Hostess Manager
Davios Northern Italian Steak
01.2014 - 05.2016
Assistant Manager
Terra Terra Restaurant
01.2012 - 01.2014
Bachelor of Arts - Business Administration And Management
Pine Manor College
Associate of Arts - Criminal Justice
Pine Manor College
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