Ruddy Ulloa-Caba
Wayne,New Jersey
Summary
I am an experienced professional with a strong background in hospitality, customer service, and event management. Extensive experience in both corporate and private settings, and highly organized and detail-oriented. Ability to maintain composure in fast-paced and diverse environments, and is adept at problem-solving and troubleshooting. Excellent communicator and team player, and committed to providing exceptional service to his clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Estate Manager
Harari Family Private Estate Seasonal Beach House
Deal, NJ
05.2024 - Current
- Developed and implemented policies and procedures for the efficient management of estate assets.
- Coordinated maintenance, repair, and improvements of estate properties.
- Managed daily operations of estate grounds, buildings, personnel, and equipment.
- Conducted regular inspections of all facilities to ensure safety standards were met.
- Ordered and stocked household supply inventory of cleaning supplies, food and beverages.
- Executed oversight of principal's home to guarantee consistency of standards, procedures and practices.
Engineer/Maintenance
The New York Edition
Manhattan, New York
03/15/15 - Current
- Provided preventative maintenance services on a regular basis according to established schedules.
- Liaising with suppliers, vendors, and tradesman to oversee any maintenance work, installations, etc.
- Oversight of all inventory, deliveries, renovation projects and general maintenance of the guest rooms and penthouses, reporting directly to Director of Operations
- Supervised contractors working on projects within the hotel premises.
Front Desk Agent /Hotel Night Auditor
The Four Seasons Hotel
Manhattan, New York
01.2010 - 02.2015
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
- Resolved escalated customer complaints professionally and efficiently.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Maintained organized records of all housekeeping activities including occupancy levels, arrivals and departures, special requests.
Concierge Agent
The Ritz Carlton Central Park
Manhattan, New York
05.2008 - 12.2009
- Escorted VIPs during their stay providing them with personalized attention.
- Developed strong relationships with external vendors to provide exceptional service experiences for guests.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Education
High School Diploma -
Passaic High School
Passaic06-1999
Skills
- Personalized service
- Discretion and Confidentiality
- Household Management
- Property Management
- Tech savvy and a brilliant communicator
Languages
Spanish
Professional
Accomplishments
- New Jersey Congressional Recognition Award (Bill Pascrell JR)
Certification
- New Jersey High Pressure Black Seal Boiler License
Timeline
Estate Manager
Harari Family Private Estate Seasonal Beach House
05.2024 - Current
Front Desk Agent /Hotel Night Auditor
The Four Seasons Hotel
01.2010 - 02.2015
Concierge Agent
The Ritz Carlton Central Park
05.2008 - 12.2009
Engineer/Maintenance
The New York Edition
03/15/15 - Current
High School Diploma -
Passaic High School
- New Jersey High Pressure Black Seal Boiler License
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