slot attendent
Rudee-Mikeal Vegafria
Bj's Bingo and Gaming
Lakewood,WA
1
Certification
13
years of professional experience
Dedicated professional with proven cash handling expertise and a strong focus on customer service. Skilled in employee scheduling and process improvements to enhance team productivity.
Work History
Slot Manager
2 Years 6 Months- Oversaw daily operations of slot machines, ensuring optimal performance and guest satisfaction.
- Managed staff scheduling and training programs to enhance team productivity and service quality.
- Implemented process improvements that streamlined machine maintenance and reduced downtime.
- Conducted regular audits of slot operations, ensuring compliance with internal policies and regulatory standards.
- Managed a team of slot technicians, resulting in improved maintenance efficiency and reduced downtime.
- Developed and executed targeted marketing campaigns to attract new players and increase overall play volume.
Overnight Coach
4 Months- Supervised overnight operations, ensuring adherence to safety and compliance standards.
- Coordinated inventory management and restocking processes for optimal product availability.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented workflow improvements leading to enhanced team efficiency and productivity.
- Conducted regular audits of merchandise displays to ensure alignment with company standards.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
Digital Coach
1 Year 3 Months- Developed training programs to enhance team performance and productivity.
- Implemented feedback mechanisms to improve coaching effectiveness and employee engagement.
- Mentored junior coaches, fostering professional growth and skill development within the team.
- Analyzed team performance metrics to identify areas for improvement and strategic focus.
- Oversaw scheduling of orders to maintain timely deliveries. Managed order picking operations to enhance accuracy.
- Implemented training programs to equip team members with necessary skills for meeting compliance standards.
Overnight Team Leader
1 Year 1 Month- Supervised overnight operations, ensuring compliance with safety protocols and company policies.
- Coordinated team schedules, optimizing labor resources to meet operational demands.
- Trained and mentored new team members on inventory management and customer service standards.
- Conducted regular audits of stock levels, reducing discrepancies through effective inventory control measures.
Sales and Service Representative
6 Months- Managed customer inquiries and provided solutions to enhance service satisfaction.
- Developed strong relationships with clients, resulting in increased customer loyalty.
- Collaborated with technicians to ensure timely service delivery and accurate information flow.
- Trained new staff on company policies, procedures, and customer engagement strategies.
- ensured calls and scheduling were answered immediately.
E-commerce Team Lead
3 Years 1 Month- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Mentored team members, fostering a collaborative environment for skill development and performance improvement.
- Implemented process enhancements, reducing inefficiencies and improving workflow across departments.
- Analyzed inventory levels, optimizing stock management to meet customer demand effectively.
Customer Service Manager
5 Years 2 Months- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Developed training programs to improve staff performance and product knowledge.
- Implemented process improvements, reducing response time for customer inquiries.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Established performance metrics to evaluate team effectiveness and drive accountability.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma
Skills
Cash handling expertise
Employee scheduling
Employee training
Policy enforcement
Teamwork and collaboration
Customer service
Time management
Decision-making
Cash handling
Certification
Class two Gaming License
Drivers License
power lifting equipment certified
Timeline
Slot Manager
Bj's Bingo and Gaming
02.2024 - CurrentRead More
Overnight Coach
Walmart
11.2023 - 03.2024Read More
Digital Coach
Walmart
08.2022 - 11.2023Read More
Overnight Team Leader
Walmart
07.2021 - 08.2022Read More
Sales and Service Representative
Harts Plumbing And Excavation
06.2021 - 12.2021Read More
E-commerce Team Lead
Walmart
06.2018 - 07.2021Read More
Customer Service Manager
Walmart
04.2013 - 06.2018Read More
Clover Park High School
High School Diploma
Read More