Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rudeka Jennette

Virginia Beach,VA

Summary

Results-driven investigator with extensive experience at GEICO, specializing in fraud detection and prevention.

Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.

Overview

26
26
years of professional experience

Work History

SIU Desk Investigator

GEICO
08.2018 - Current
  • Conduct in-depth investigations of questionable insurance claims with a focus on fraud detection and prevention.
  • Apply knowledge of P&C insurance policies, coverage, an industry procedures to assess the validity of claims.
  • Collect and analyze evidence through detailed interviews, review of documentation, and use of investigative tools and databases.
  • Collaborate with internal departments and external contacts including law enforcement to support investigative efforts.
  • Prepare and present comprehensive investigative reports with clear conclusions and recommendations.
  • Ensure compliance with all relevant state and local regulations, legal standards, and company policies.
  • Maintain detailed documentation and contribute to the development of fraud prevention strategies.
  • Utilize strong organizational skills and computer software to manage multiple cases and priorities in a fast-paced, high-volume environment.
  • Managed sensitive case information with utmost discretion, ensuring confidentiality and integrity in all proceedings.

Claims Representative

GEICO
06.2016 - 08.2018
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.

Underwriting

GEICO
01.1999 - 01.2015
  • Evaluate personal auto insurance applications to assess risk and determine appropriate coverage terms, premiums, and eligibility in compliance with underwriting guidelines and state regulations.
  • Analyze driving history , claims data, and other risk indicators to make sound underwriting decisions.
  • Utilize underwriting systems and data tools to document decisions and ensure consistent application of company policies.
  • Maintain a balance between risk management and customer service by delivering accurate, timely underwriting decisions that support company profitability and compliance goals.
  • Stay current on industry trends, regulatory updates, and underwriting best practices.

Education

Associate of Science - Business Administration

Tidewater Community College
Virginia Beach
06-2007

Skills

  • Detailed report writing
  • Interview techniques
  • Due diligence
  • Ethical and honest
  • Risk assessment
  • Data review
  • Social media investigations
  • Case report development
  • Background checks
  • Evidence gathering
  • Investigation management

Timeline

SIU Desk Investigator

GEICO
08.2018 - Current

Claims Representative

GEICO
06.2016 - 08.2018

Underwriting

GEICO
01.1999 - 01.2015

Associate of Science - Business Administration

Tidewater Community College

Similar Profiles

CREATE PROFILE
Rudeka Jennette