Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Rudel Gambito

Rudel Gambito

Problem Solver
Middlesex,NJ

Summary

Adept at innovative thinking and problem resolution, I leveraged my skills in inventory tracking and customer service at Amazon to enhance operational efficiency and customer satisfaction. My collaborative approach and ability to remain calm under pressure have consistently driven positive outcomes, contributing to significant process improvements and fostering strong customer relationships. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints. Tenacious Problem Solver researched and analyzed data to identify trends and improvement areas. Smart individual developed plans for implementing solutions and presented findings to stakeholders. Remained calm and poised in stressful situations.

Overview

24
24
years of professional experience

Work History

Problem Solver

Amazon
11.2021 - Current
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.

Forklift Operator/ Picker

MSI International
08.2018 - 11.2021
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Maneuvered forklift safely in congested and confined areas using Skill and Technique.

Customer Service Representative

Sitel Macy’s Account
08.2016 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Regular Consultant

Sutherland Global Services
09.2014 - 04.2015
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Restaurant Waiter

Gazebo Sweets & Catering of Rotana Hotel
08.2011 - 12.2012
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Banquet Server

Beach Rotana Hotel
03.2011 - 08.2011
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Product Specialist

Techpoint
09.2008 - 01.2011
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to Number junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.

Promodizer

Playkit
09.2005 - 09.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Promodizer

Bankee
03.2005 - 08.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Food Process Worker

SGF FOOD PROCESSING PLANT
02.2001 - 11.2004
  • Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
  • Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
  • Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
  • Optimized workflow efficiency with proper organization of workstations, storage areas, and tools for easy access during shifts.
  • Enhanced production efficiency by calibrating and maintaining food processing equipment on a regular basis.
  • Prepared ingredients for processing, ensuring accurate measurements according to recipe specifications.
  • Adhered to sanitation requirements for equipment cleanliness, reducing the risk of contamination and ensuring consumer safety.
  • Achieved consistency in product taste and appearance by strictly adhering to company recipes and processing guidelines.
  • Identified opportunities for process improvements within daily operations, leading to cost savings without compromising quality standards.

Education

Dela Paz Libutad High School
Dela Paz Libutad High School
04.2000

Skills

  • Problem Identification
  • Logical reasoning
  • Creative solutions
  • Innovative thinking
  • Inventory Tracking
  • Material Handling
  • Pallet Jack Operation
  • Machinery inspection
  • Quantitative skills
  • Order Fulfillment
  • Persuasion techniques
  • Problem Resolution
  • Computer Skills
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Microsoft Office
  • Customer Relations
  • Understanding Customer Needs
  • Work Prioritization
  • Calm Under Pressure
  • Project management abilities
  • Order Processing
  • Conflict Mediation
  • Relationship Building
  • Product Knowledge
  • Shipping procedures understanding
  • Estimating
  • Document and Records Management
  • Product and service knowledge
  • Data Entry
  • Data Evaluation
  • Complaint resolution
  • Process Improvement
  • Sales Transactions
  • Order documentation
  • Service Upselling
  • Quality Control
  • Customer Relationship Management (CRM)
  • Call Center Operations
  • Recordkeeping strengths
  • Multi-Line Phone Systems

Timeline

Problem Solver

Amazon
11.2021 - Current

Forklift Operator/ Picker

MSI International
08.2018 - 11.2021

Customer Service Representative

Sitel Macy’s Account
08.2016 - 02.2018

Regular Consultant

Sutherland Global Services
09.2014 - 04.2015

Restaurant Waiter

Gazebo Sweets & Catering of Rotana Hotel
08.2011 - 12.2012

Banquet Server

Beach Rotana Hotel
03.2011 - 08.2011

Product Specialist

Techpoint
09.2008 - 01.2011

Promodizer

Playkit
09.2005 - 09.2008

Promodizer

Bankee
03.2005 - 08.2005

Food Process Worker

SGF FOOD PROCESSING PLANT
02.2001 - 11.2004

Dela Paz Libutad High School

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