Overview
Work History
Education
Skills
Accomplishments
Additional Information
Current student
Timeline
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Rudell Thornton

Customer Service Reprsentative
Denver,CO

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

IQor Global Services
Pueblo, CO
02.2019 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recorded account information to open new customer accounts.
  • Cross-trained and backed up other customer service managers.

Assistant Manager

Pester Marketing Company
Pueblo, CO
09.2012 - 03.2018
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
  • Compiled financial data to comply with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Customer Service Representative

Convergys, AT&T
Pueblo, CO
07.2009 - 02.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Pueblo South High School
1800 Hollywood Dr. Pueblo Co
09.1977 - 05.1980

Associate of Science - Forensic Criminology

Colorado Technical University
Colorado Springs, CO
10.2021 - Current

Skills

  • Complaint resolution
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Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Documented and resolved technical issues which led to customer satisfction.

Additional Information

Hard working team player. Learn systems in company for high satisfaction to employer and customers.

Current student

Forensic Criminology is my major, still attending online courses

Timeline

Associate of Science - Forensic Criminology

Colorado Technical University
10.2021 - Current

Customer Service Representative

IQor Global Services
02.2019 - 05.2021

Assistant Manager

Pester Marketing Company
09.2012 - 03.2018

Customer Service Representative

Convergys, AT&T
07.2009 - 02.2017

High School Diploma -

Pueblo South High School
09.1977 - 05.1980

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Rudell ThorntonCustomer Service Reprsentative