Rudena Miller
Raleigh,NC
Overview
17
17
years of professional experience
Work History
Sous Chef
Cape Fear Seafood
03.2023 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Mentored kitchen staff to prepare each for demanding roles.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Collaborated with staff members to create meals for large banquets.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Monitored food and labor costs to verify budget targets were met.
- Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Developed full, tasting and special events menus to meet establishment needs and maintain strong customer levels.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Served as an integral part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
Cook
Hibernian Pub
Raleigh, NC
01.2023 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Cook
Royal Blues Hotel
Fort Lauderdale, FL
03.2022 - 12.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Military
The Royal Bahamas Defence Force
Nassau, Bahamas
02.2012 - 04.2022
- Remained current with training and sought new training opportunities to further personal growth.
- Maintained up-to-date knowledge of current military occupational specialties and prerequisites, providing accurate information to potential recruits during consultations.
- Mentored junior recruiters on effective techniques for building rapport with prospective candidates, leading to higher success rates in securing commitments from qualified individuals.
- Built strong relationships with local community organizations to promote military career opportunities and attract diverse talent pools.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
- Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.
- Organized and participated in job fairs, college campus events, and other outreach activities to increase awareness of military career opportunities.
- Enhanced military brand perception within target communities through consistent representation at public events and engagement with local media outlets.
- Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers.
- Increased enlistment rates by developing and implementing targeted recruitment strategies for high-potential candidates.
- Developed customized presentations for various audiences, effectively showcasing the benefits of military service tailored to individual needs and aspirations.
Marine Mammal Trainer
Kerzner International
Nassau, Bahamas
09.2009 - 02.2012
- Participated in community outreach events to raise awareness about marine mammal conservation issues and inspire local action.
- Facilitated successful breeding programs by monitoring reproductive behaviors and collaborating with other institutions on genetic diversity efforts.
- Increased guest satisfaction by conducting engaging and educational live presentations featuring marine mammals.
- Enhanced marine mammal welfare by implementing positive reinforcement training methods and maintaining a safe environment.
- Collaborated with researchers from outside institutions by facilitating access to animals for non-invasive study purposes.
- Demonstrated a commitment to animal welfare by adhering to strict safety protocols and advocating for ethical training practices within the industry.
- Improved animal care standards by participating in routine health assessments and coordinating with veterinary staff.
- Assisted in the development of enrichment activities for marine mammals, promoting mental stimulation and healthy behaviors.
- Contributed to research initiatives by collecting data on animal behavior, diet, and overall wellbeing.
- Ensured compliance with industry regulations by maintaining accurate records of animal training sessions, medical treatments, and daily observations.
Lifeguard
Kerzner International
Nassau, Bahamas
09.2008 - 08.2009
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Educated patrons on safety protocols and enforced safety rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
Waitress/ Hostess
Ichiban Sushi House
Nassau, Bahamas
09.2007 - 09.2008
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Business -
University of Central Oklahoma
Edmond, OKAquinas College High School
Nassau, Bahamas06.2006
Skills
- Military knowledge
- First Aid Training
- Physical Fitness
- Security clearance
- Team Leadership
- Kitchen leadership
- Food Safety
- Inventory Management
- Safe Food Handling
- Food presentation
- Menu Planning
- Food Preparation
- Customer Service
- Kitchen Organization
- Cross-cultural communication
- Effective negotiation
- Decision-Making
- Training and mentoring
- Analytical and Critical Thinking
- Relationship Building
- Conflict Resolution
- Training development
- Organizational Development
- Complaint Handling
- Personnel Management
- Information Protection
- Documentation and Recordkeeping
Timeline
Sous Chef
Cape Fear Seafood
03.2023 - Current
Cook
Hibernian Pub
01.2023 - 03.2024
Cook
Royal Blues Hotel
03.2022 - 12.2022
Military
The Royal Bahamas Defence Force
02.2012 - 04.2022
Marine Mammal Trainer
Kerzner International
09.2009 - 02.2012
Lifeguard
Kerzner International
09.2008 - 08.2009
Waitress/ Hostess
Ichiban Sushi House
09.2007 - 09.2008
Business -
University of Central Oklahoma
Aquinas College High School