Rudesha Heavens
Foley,AL
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Global Work Services
03.2019 - 09.2024
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
FRONT DESK AGENT
Daysinn Foley
02.2022 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
BS - IMMIGRATION
Caribbean Maritime University
01.2019
Skills
- Typing proficiency
- Record preparation
- Multi-line phone talent
- Scheduling
Timeline
FRONT DESK AGENT
Daysinn Foley
02.2022 - 08.2024
Customer Service Representative
Global Work Services
03.2019 - 09.2024
BS - IMMIGRATION
Caribbean Maritime University
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