Rudi-ana Ruddock
Brooklyn,Ny
Summary
Reliable and dedicated customer service representative, sales agent supervisor and cashier with 5+ years of experience providing exceptional service in fast-paced retail environments skilled in handling transactions, resolving customer issues, and maintaining high levels of customer satisfaction. Known for a friendly attitude, accuracy, and strong communication skill.
Overview
10
10
years of professional experience
Work History
Cashier
Golden Krust
01.2024 - Current
- Handled cash, credit card and electronic transaction.
- Maintained clean and organized checkout and front-of-store areas.
Sales agent supervisor
Totally Synced
08.2018 - 01.2023
- Supervised a team of 10+ sales agents in meeting daily, weekly and monthly sales targets.
- Trained new sales representatives on company products, sales techniques, and customer engagement.
- Developed and implemented sales strategies that increased team performance.
Customer service representative
Digicel Jamaica
01.2016 - 01.2018
- Delivered prompt courteous service to customer in a high-traffic setting
- Handled cash, credit and electronic transaction accurately
- Assisted customer with product inquiries, returns and complaints
Education
High school -
Penwood high school
01.2014
College - undefined
Distinction college jamaica
01.2020
Skills
- Sales team leadership and training
- Customer service and conflict resolution
- Goal setting and motivation
- Performance evaluation and reporting
- Cash handling and management
- Customer service
- Staff training
- Basic math
- Work ethic and integrity
- Time management skills
Timeline
Cashier
Golden Krust
01.2024 - Current
Sales agent supervisor
Totally Synced
08.2018 - 01.2023
Customer service representative
Digicel Jamaica
01.2016 - 01.2018
College - undefined
Distinction college jamaica
High school -
Penwood high school