
Accomplished leader with 20 years in commercial print, manufacturing, and multi-site operations. Expertise in profit and loss management, production efficiency, workforce optimization, and vendor relations. Delivered sales growth and cost reductions through AI-assisted workflow systems. Focused on implementing strategic improvements and fostering collaboration to achieve organizational goals.
• Coordinated maintenance with suppliers to prioritize and minimize downtime and support uninterrupted operations.
• Trained co-workers and designers on workflow controls, safety expectations, and performance standards.
• Implemented process improvements that strengthened throughput and consistency.
• Managed inventory usage to support material availability and prevent production delays.
• Prepared raw materials to drive successful production orders.
• Directed daily and weekly production schedules to align staffing, equipment, and materials with daily output targets.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Performed regular calibration and verification on industrial printing equipment.
• Coordinated with Operations and Sales departments to align production schedules with demand forecasts, maximizing both efficiency and client satisfaction.
• Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
• Implemented and utilized, self-created data analysis tools to identify and resolve production issues.
• Measured and verified all materials needed before job allocation.
• Implemented AI-assisted operational systems for job-card reconciliation, live profit and loss visibility, purchase order tracking, stock control, and labor reporting.
• Continuously researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
• Directed daily production schedules to balance client deadlines, staff capacity, and equipment availability.
• Standardized job intake, proofing, and handoff procedures to reduce errors between designers and production teams.
• Implemented and trained staff on studio procedures, job tracking, and file preparation standards.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Safely handled tools while always maintaining a clean workspace.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Ensured top-notch product quality through manufacturing checks.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Directed branch operations, balancing customer service, print production, and business services workflows.
• Supervised staff scheduling, and performance standards across daily and weekly service demands.
• Generated an 89% surge in annual sales revenue by leveraging relationship-driven account management strategies to capture new business and maximize lifetime customer value.
• Coordinated job intake, order tracking, and deadline management for commercial printing projects through existing POS business management software.
• Oversaw customer accounts, resolving service issues and maintaining accurate order details.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
• Oversaw daily workflows, ensuring consistent service delivery across business units.
• Managed budgets, cash flow, and financial planning decisions.
• Negotiated vendor agreements and improved procurement terms.
• Built client relationships and identified new revenue opportunities.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Developed business strategies, aligning operations with long-term growth objectives.
Accomplished leader with 20 years in commercial print, manufacturing, and multi-site operations. Expertise in profit and loss management, production efficiency, workforce optimization, and vendor relations. Delivered sales growth and cost reductions through AI-assisted workflow systems. Focused on implementing strategic improvements and fostering collaboration to achieve organizational goals.