RUDOLF ZINTL ORTIZ
Kissimmee,FL
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction at CMS. Skilled in Python programming and adept at leveraging CRM tools like Salesforce for strategic sales growth. Demonstrated success in troubleshooting and mechanical repairs, boosting system reliability by 30%. Excel in fostering client relationships and driving market expansion.
Overview
8
8
years of professional experience
Work History
Maintenance Technician
CMS ATL Enterprise LLC
Orlando, FL
07.2024 - 11.2024
- HVAC Maintenance: Conducted routine inspections and repairs on heating, ventilation, and air conditioning systems to ensure optimal performance and guest comfort.
- Plumbing Repairs: Fixed leaks, unclogged drains, and maintained the hotel's plumbing infrastructure to prevent disruptions.
- Electrical System Maintenance: Replaced light fixtures, repaired electrical wiring, and ensured compliance with safety standards in all guest rooms, and public areas.
- Preventive Maintenance: Scheduled and executed preventive maintenance tasks for essential equipment, including elevators, boilers, and kitchen appliances.
- Guest Service Requests: Responded promptly to guest-reported issues, such as broken amenities, noisy HVAC systems, or malfunctioning locks, ensuring quick resolutions.
- Pool and Spa Care: Monitored and maintained proper water chemistry, repaired pumps, and ensured compliance with health regulations for pools and spas.
- Emergency Repairs: Provided immediate solutions to unexpected issues, including power outages and water leaks, to minimize the impact on hotel operations.
- Safety Compliance: Conducted regular fire alarm system tests, maintained emergency exit signage, and ensured adherence to OSHA, and local safety regulations.
- Inventory Management: Managed tools and maintenance supplies, ensuring the availability of critical items while staying within budget.
- Collaboration with Teams: Worked closely with the housekeeping and front desk teams to address maintenance concerns and deliver an exceptional guest experience.
Sales Representative
InXpress
08.2023 - 07.2024
- Prospecting: Identify and target potential clients who can benefit from InXpress's shipping and logistics solutions
- Client Engagement: Build and maintain strong client relationships through effective communication and understanding of their shipping needs
- Consultative Selling: Analyze clients' shipping requirements and offer tailored InXpress solutions to meet their specific needs
- Quoting and Proposal: Prepare and present quotes and proposals to prospective clients, highlighting the benefits of InXpress services
- Closing Deals: Convert leads into customers by effectively addressing objections and closing sales
- Market Research: Stay informed about industry trends, competitors, and market conditions to make informed sales strategies
- Reporting: Maintain accurate records of sales activities, prospects, and customer interactions
- Automating: Using Python language to automate Lead generation and also email campaigns
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
Sales Manager
Teltonika
04.2021 - 08.2023
- Developed and executed a comprehensive business development strategy for the Colombian market, enhancing market penetration and growth
- Generated new leads and conducted initial outreach to potential clients, establishing a robust sales pipeline
- Identified and targeted high-potential customers, focusing on segments with the greatest growth opportunities
- Presented and explained the company's technical portfolio to clients, effectively communicating product value and benefits
- Negotiated and established demo agreements to showcase product capabilities and secure client interest
- Assisted in testing and configuration, ensuring product suitability and client satisfaction
- Successfully closed deals, contributing to revenue growth and market expansion
- Managed the invoicing process, ensuring timely and accurate billing for closed deals
- Generated and processed new orders, maintaining strong client relationships and fostering repeat business
Product Specialist
Epiroc
Bogota
01.2021 - 07.2021
- Identified the potential of the territory, covering both Colombia and Central America, to uncover new business opportunities
- Generated new leads and conducted initial outreach to potential clients, establishing a robust sales pipeline
- Monitored the usage of the installed fleet in the territory to establish customer requirements and optimize support
- Identified and targeted high-potential customers, focusing on segments with the greatest growth opportunities
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Assisted in the development of sales strategies for existing products.
- Evaluated competitors' products and services to identify areas of improvement.
Aftersales Coordinator
Doppelmayr
01.2021 - 07.2021
- Communication between client and headquarters to develop service and product offers as needed
- Set up spare parts and service offers
- Manage logistics and nationalization procedures from Austria or Switzerland to the client's facilities in Colombia
- Support the accounting department with the follow-up of the invoicing generated due to the logistics process
- Fulfillment follow-up to offers and payments
- Offers profitability evaluation and logistics costs evaluation on site and remote technical customer support
- Written of technical reports for headquarters as needed
Sales Executive
Global Plastics LLC
04.2018 - 04.2019
- First contact with clients in Latin-America and Europe
- New account achievement in Latin America, Germany, Italy, Switzerland, and Austria
- Advisory for different resins (Producers, types) Homologation of different resins from other producers
- Technical advisory for LDPE, HDPE, PS, PP, Engineering resins (ABS, TPU, PA6, PA66)
- Weekly market prices analysis support
Sales Intern
Metalarangos
04.2017 - 04.2018
- Handled customer inquiries, providing prompt and effective assistance.
- Advised on material selection based on application requirements and availability.
- Provided expert guidance on the selection of cutting tools from Mitsubishi, Ceratizit, and Shaviv.
- Offered welding selection advisory to ensure optimal performance for customer projects
- Prepared offers, work orders, and invoices using the SAP SD module
- Recommended appropriate heat treatment processes for customer projects
- Interpreted technical drawings for special fabrications to meet customer specifications
- Managed and controlled invoice archives for the Bogota and Bucaramanga locations
- Provided customer service support to existing clients.
Education
Mechanical Engineering -
UNIVERSIDAD NACIONAL DE COLOMBIA
06.2017
Integrated Management Systems Diploma - Quality, Environment and Health and Safety
ICONTEC
06.2020
Skills
- Python basic programming
- Customer relationship management (CRM) tools
- Salesforce
- HubSpot
- Microsoft Dynamics
- Painting
- Maintenance scheduling
- Troubleshooting skills
- Mechanical repair
- Power and hand tool use
- HVAC systems
Languages
English
Full Professional
Spanish
Native/ Bilingual
German
Full Professional
Italian
Limited
Timeline
Maintenance Technician
CMS ATL Enterprise LLC
07.2024 - 11.2024
Sales Representative
InXpress
08.2023 - 07.2024
Sales Manager
Teltonika
04.2021 - 08.2023
Product Specialist
Epiroc
01.2021 - 07.2021
Aftersales Coordinator
Doppelmayr
01.2021 - 07.2021
Sales Executive
Global Plastics LLC
04.2018 - 04.2019
Sales Intern
Metalarangos
04.2017 - 04.2018
Mechanical Engineering -
UNIVERSIDAD NACIONAL DE COLOMBIA
Integrated Management Systems Diploma - Quality, Environment and Health and Safety
ICONTEC
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