Rudolfo Gamboa

• Coordinated loss control services by liaising between clients and third-party providers such as inspectors or engineers.
• Streamlined policy renewal processes for increased efficiency and improved customer retention rates.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Equipment used daily- Fabrication (bumpers, hood and motor bay completely fabricated by hand)
• FCAW-TIG
• Vertical Mill (GMC 3 HP)
• Metal Lathe
• 120 Ton Iron Worker

Worked 300 Hrs

• Completed pre- and post-trip inspections of vehicle and equipment.
• Used high-pressure water and vacuum system to remove dirt and debris from specific locations.
• Provided excellent customer service, addressing client concerns promptly and professionally while establishing strong relationships.
• Uncovered pipes and dug trenches for new water main installations.
• Minimized damage to existing infrastructure with precise excavation techniques using a hydrovac truck in congested areas.

• Resolved customer complaints by effectively managing escalations and addressing.
• Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
• Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
• Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.