Rudolph Amasol
Kapolei,HI
Summary
Experienced Systems Administrator with 12 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, Unix environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
25
25
years of professional experience
Work History
Systems Administrator
Kaiser Permanente
03.1999 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
Education
Bachelor of Science - Information Science
University of Phoenix
Honolulu, HI06.1999
Skills
- Microsoft Office Suite
- Technical Support
- Hardware troubleshooting
- System monitoring
- System Upgrades
- Incident Management
Timeline
Systems Administrator
Kaiser Permanente
03.1999 - Current
Bachelor of Science - Information Science
University of Phoenix
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