Rudolph Foster
Bronx,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.
Overview
13
13
years of professional experience
Work History
Lead Customer Service Representative
Signature Flight Support
03.2020 - Current
- Trained, oversaw, and mentored over 20 new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products, services and resolve issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shift Supervisor
Starbucks Coffee Company
04.2016 - 12.2019
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Trained over eight employees during 6 month period in effective work procedures and performance strategies.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Answered and resolved customer questions and concerns.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased efficiency greatly.
Cashier
Food Town
05.2014 - 04.2016
- Helped customers find specific products, answering questions and offering guidance.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Learned roles of four other departments to provide coverage and keep store operational.
- Served needs of countless patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
Customer Service Associate
Lipkind's Shoes
06.2012 - 08.2014
- Met and exceeded productivity targets by handling every interaction with top-notch customer service, confirming customer satisfaction with service and quality.
- Informed customers about special promotions and provided detailed information for various products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Platoon Leader
New York Military Academy
08.2010 - 06.2011
- Mentored and coached over 30 cadets to facilitate professional development and create platform for future leadership.
- Managed all cadets within platoon, including monitoring wellness and morale.
- Completed all platoon administration activities, including drafting and distributing cadets performance evaluations and operational reports.
- Developed and maintained unit's daily personnel accountability report for twenty-four cadets.
- Recognized by Major for delivering high performance, which resulted in increased responsibility over peers.
Education
Some College (No Degree) - Liberal Arts And General Studies
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NYSome College (No Degree) - Medical Assisting
The College of Westchester
White Plains, NYSkills
- Service-Oriented Mindset
- Strong Communication Skills
- Great Team Contributor
- Team Member Training
- Courteous and Professional Demeanor
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Work Prioritization
- Attention to Detail
Accomplishments
- Awarded "Partner of The Quarter" three times.
- Promoted to Shift Supervisor.
- Increased team productivity with morale-boosting incentives.
- Helped store improve its customer satisfaction rate on secret shopper surveys.
- Obtained "Employee of The Month" multiple times.
Timeline
Lead Customer Service Representative
Signature Flight Support
03.2020 - Current
Shift Supervisor
Starbucks Coffee Company
04.2016 - 12.2019
Cashier
Food Town
05.2014 - 04.2016
Customer Service Associate
Lipkind's Shoes
06.2012 - 08.2014
Platoon Leader
New York Military Academy
08.2010 - 06.2011
Some College (No Degree) - Liberal Arts And General Studies
SUNY College of Agriculture & Technology At Morrisville
Some College (No Degree) - Medical Assisting
The College of Westchester
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