Rudolph Harris

Information Technology Manager

West Bond Group

01.1995 - Current

Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
Established robust network architecture, resulting in improved connectivity and performance across all locations.
Trained staff on new software applications and hardware installations, boosting productivity across departments.
Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
Optimized IT operations by eliminating redundancies and automating routine tasks.
Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
Reduced downtime by proactively addressing potential issues through regular system maintenance.
Championed change management initiatives related to technology implementation, garnering user acceptance and promoting adoption throughout the organization.
Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
Evaluated emerging technologies for potential adoption, ensuring alignment with organizational goals and industry best practices.
Oversaw the successful migration of legacy systems to cloud-based platforms for increased flexibility and scalability.
Provided strategic input during executive meetings, influencing decision-making on technology investments and resource allocation.
Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
Enhanced system efficiency by implementing IT infrastructure improvements and streamlining processes.
Coordinated with HR department to recruit highly skilled talent for open positions within the IT team.
Managed large-scale IT projects, ensuring on-time completion within budget constraints.
Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
Ensured seamless integration of new acquisitions into existing IT infrastructure, facilitating a smooth transition period for all parties involved.
Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
Consolidated [Number] of business unit billing activities through re-engineering and integration with [Software] interface.
Supported budget process and TCO modeling to manage and reduce spending.
Negotiated software support contracts to drive $[Amount] in cost savings.
Researched and recommended innovative and automated approaches to routine tasks.
Wrote RFP for [Software] to upgrade and migrate HR and Finance and troubleshoot deficiencies.
Facilitated Enterprise Data Warehouse (EDW) initiative by developing requirements and customized methodology to improve management decision support reporting.
Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
Developed and maintained $[Amount] IT department operational budget.
Established cost-saving measures and alleviated compliance risk through software license audits.
Created storage allocation for new build and existing Windows servers and clusters.
Actively led training, mentoring and continuous development for [Number]-person department.
Managed $[Amount] annual budget and developed IP application and support systems, integration procedures and projects.
Authored service level agreements for help desk operations.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Negotiated software support contracts, delivering $[Amount] in savings.
Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
Facilitated management decision support reporting using [Software].
Developed standards, set specifications and complied with federal, state, and local legislation.
Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Oversaw IT department operations and training.
Demonstrated familiarity with latest hardware, software and networking technology.
Created and terminated user's accounts from start to finish in business applications.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Understood key product management roadmap objectives and requirements to develop product technology strategy.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Customized and repaired technology based on staff requests.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Guided organizational technology strategy and roadmaps.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Coordinated technical training and personal development classes for staff members.
Built, repaired and installed computer-related hardware based on deployment procedures.
Updated customers and senior leaders on progress and roadblocks.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Communicated regularly with customers concerning data exchange and technology integration.
Oversaw development and implementation of improvements to support network operations.
Wrote strategic business plans outlining need for departmental information technology resources.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Managed life cycle replacement of hardware and software.
Implemented and maintained technology and software budget.
Liaised with other departments to minimize network interruptions and possible downtimes.
Coordinated secure system access of users to various department systems and platforms.

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Information Technology Manager

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Information Technology Manager

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