Rudolph Veronica
Montgomery
Summary
Compassionate Certified Nursing Assistant with extensive experience at Montgomery Children's Specialty Center, skilled in vital signs monitoring and patient care. Proven ability to enhance patient comfort and safety through effective communication and teamwork. Recognized for building strong relationships with patients and families, ensuring dignity and respect in all interactions.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
Montgomery Children's Specialty Center
07.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
Arabella Health and Wellness
11.2017 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Customer Care Representative
ASK Telemarketing
11.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Certified Nursing Assistant
Prattville Health and Rehabilitation
07.2016 - 10.2017
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Sales Associate
Walmart
02.2014 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Associate Manager
Simply Fashion Clothing Store, CLOSED
02.2012 - 07.2014
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Mentored junior team members, contributing to their professional growth and skill development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Basic Studies
Pearl Academy
Montgomery Al06-2023
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Basic life support
- Alzheimer's and dementia care
- Bedside manner
- Vital signs monitoring
- Dressing assistance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Complaint resolution
Timeline
Certified Nursing Assistant
Montgomery Children's Specialty Center
07.2024 - Current
Customer Care Representative
ASK Telemarketing
11.2023 - 01.2025
Certified Nursing Assistant
Arabella Health and Wellness
11.2017 - Current
Certified Nursing Assistant
Prattville Health and Rehabilitation
07.2016 - 10.2017
Sales Associate
Walmart
02.2014 - 06.2016
Associate Manager
Simply Fashion Clothing Store, CLOSED
02.2012 - 07.2014
Basic Studies
Pearl Academy
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