Rudolphe Denis
Randolph,MA
Summary
Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to Operational Management. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.
Overview
6
6
years of professional experience
Work History
Sr. Operational Risk and Control Analyst
Lending Club Bank
12.2022 - 10.2023
- Managed issues management remediation plan and execution
- Managed Business Continuity Plan creation for operations
- Filed and reported and presented on Operational Loss Events
- Created and managed Operational Control Reporting
- Processed interest recalculating, validating automated interest.
- Improved overall financial reporting quality through meticulous analysis of accounting records and transactions.
- Assisted in preparation and reporting of bank certification to auditors, demonstrating compliance through consistently accurate documentation and bookkeeping.
- Strengthened internal controls by developing comprehensive policies and procedures.
- Facilitated meetings and documented compliance requirements for internal business partners and external vendors.
Senior Change Analyst Fraud Operations
Santander Bank
02.2022 - 12.2022
- Presented change request to the Business line
- Conducted and presented post implementation reviews
- Manage 20+ implementation projects assigned from kick off to completion.
- Successfully managed multiple high-stakes change initiatives simultaneously, delivering projects on time and within budget.
- Reduced employee turnover rates by implementing targeted retention strategies during periods of major organizational transformation.
- Delivered comprehensive status reports to senior leadership, showcasing the effectiveness of change management activities on business outcomes.
- Increased operational efficiency with streamlined workflows designed after conducting root cause analysis on existing processes.
Senior Specialist Fraud Operations Business Solutions
Santander Bank
06.2021 - 02.2022
- Managed executive customer complaints regarding fraud
- Managed procedure updates
- Filed approved SARs through Fincen
- Audited procedures to ensure compliance with all regulations
- Worked on and processed mitigating actions for Self-identified Issues
- Reviewed legal and compliance disputes for validity.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Streamlined internal processes for improved operational efficiency and cost savings.
Fraud & Exceptions Processing Specialist
Dedham Savings Bank
06.2019 - 06.2021
- Calculate and balance daily settlements for all gain/loss accounts
- Process business transactions for high-net-worth clients
- Open new accounts for new and existing customers (loan and deposit)
- Process loan payments, and deposits into customer accounts.
- Responded to customer inquiries and requests related to bank products and membership.
- Collaborated with cross-functional teams to address complex issues and develop solutions that improved overall operations.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
Fraud Prevention Specialist ll
Santander Bank
11.2017 - 06.2019
- Review system generated alerts for fraud
- Leveraged advanced data analysis techniques to identify patterns in financial transactions, leading to the early detection of potentially fraudulent activities.
- Maintain and update case management system for tracking of fraud cases
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
Education
Criminal Justice; Business Management -
CURRY COLLEGE
Milton, MASkills
- Operational Efficiency
- Control testing
- Documentation Review
- Issue Resolution
- Audit Coordination
- Incident Management
- Compliance Monitoring
- Internal Controls
- Staff Training
- Corrective Actions
- Quality SOPs Development
- Staff Mentoring
Languages
French
Limited Working
Timeline
Sr. Operational Risk and Control Analyst
Lending Club Bank
12.2022 - 10.2023
Senior Change Analyst Fraud Operations
Santander Bank
02.2022 - 12.2022
Senior Specialist Fraud Operations Business Solutions
Santander Bank
06.2021 - 02.2022
Fraud & Exceptions Processing Specialist
Dedham Savings Bank
06.2019 - 06.2021
Fraud Prevention Specialist ll
Santander Bank
11.2017 - 06.2019
Criminal Justice; Business Management -
CURRY COLLEGE
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