Rudo Rachel Trish Maliro
Front Royal,VA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor-driven to assess individual and group performance to implement improvements and set goals. A determined individual with a background in establishing and nurturing lucrative partnerships.
Overview
8
8
years of professional experience
Work History
Head of Sales & Marketing
Hammer And Tongues
Harare, Zimbabwe
09.2020 - 10.2021
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Increased sales by 20% December 2020.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Negotiated up to 5% discount from suppliers and favorable payment terms; up to 14 days.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
Lead-Coordinator
WadeAMG
Argyle, Texas
01.2019 - 07.2020
- Oversaw project logistics using industry expertise and independent judgment for customer collection or delivery of dental equipment with third parties such as People Hour, FedEx, and Acteon.
- Resolved customer complaints and processed refunds with management's approval.
- Entered data, generated weekly reports. Managed on average 60 shipments of panoramic X-Ray machines across America.
- Maintained current and compliant financial records on QuickBooks and Paypal, monitoring and addressing variances through detailed analyses.
Head of Business
Astro Mobile
Harare, Zimbabwe
01.2018 - 11.2018
- Developed a comprehensive strategic marketing plan aligned to organization strategy for new product catalog 2018.
- Successfully implemented marketing plan to generate on average 10% grown month-on-month.
- Developing and mentoring sales team through weekly & monthly performance reviews.
- Management of after-sales team and customer care department included liaison with Quality Assurance, Technical Support, and warehouse.
Customer Development Manager
British American Tobacco Zimbabwe
Harare, Zimbabwe
01.2015 - 01.2017
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Built relationships with customers and community to establish long-term business growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Drove team and company profits 27%, by developing and strengthening relationships with industry partners and potential clients.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Performed analysis of competition to determine strengths and weaknesses and mitigated threats and weaknesses through promotions and consumer engagement.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Key Accounts Manager
British American Tobacco Zimbabwe
Harare, Zimbabwe
12.2013 - 12.2014
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions; such as customized in-store furniture for merchants.
- Maintained responsibility for sales, contracts, negotiations, and reporting for accounts worth over $1 million United States dollars.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders.
Business Development Manager
Innscor Appliances Manufacturer T/A Capri
Harare, Zimbabwe
06.2013 - 11.2013
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability by 15% in Q3.
- Kept meticulous client notes in SAP, customer relationship management application.
- Scheduled promotional activities in accordance with available inventory and staff resources.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Applied consultative selling techniques to prospect senior management to close business.
Sales Manager
Erfel Health & Beauty
Randburg, South Africa
11.2010 - 01.2012
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Developed rapport with international suppliers and collaborated with factories in developing promotional packs on selected products for retail stores.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue in attaining $20 000 United States dollars weekly.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Education
Certificate of Training of ZWS ISO 9001:2015 -
Standards Association of Zimbabwe (SAZ)
Harare Zimbabwe04.2015
Bachelor of Arts - Organizational Psychology, Classical Civilization
Rhodes University
South Africa04.2008
Associate of Arts - Organizational Diagnosis And Management
Rhodes University
South Africa2005
Skills
- Sales processes
- Order management
- Strategic account development
- Business development and planning
- Trained in consumer marketing
- National accounts management
- Verbal and written communication
- Operations
- Relationship building
- Sales Reporting
- Staff Management
- Solution selling
Reading, Outdoors, Networking
I love a good thriller novel, John Grisham never disappoints. There is nothing better than soaking up the outdoors to recharge. Networking is key to growth and development and I take up the opportunity to, whenever I can.
Timeline
Head of Sales & Marketing
Hammer And Tongues
09.2020 - 10.2021
Lead-Coordinator
WadeAMG
01.2019 - 07.2020
Head of Business
Astro Mobile
01.2018 - 11.2018
Customer Development Manager
British American Tobacco Zimbabwe
01.2015 - 01.2017
Key Accounts Manager
British American Tobacco Zimbabwe
12.2013 - 12.2014
Business Development Manager
Innscor Appliances Manufacturer T/A Capri
06.2013 - 11.2013
Sales Manager
Erfel Health & Beauty
11.2010 - 01.2012
Certificate of Training of ZWS ISO 9001:2015 -
Standards Association of Zimbabwe (SAZ)
Bachelor of Arts - Organizational Psychology, Classical Civilization
Rhodes University
Associate of Arts - Organizational Diagnosis And Management
Rhodes University