Rudy Arroyo
Pittsburgh,PA
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
UPMC
Pittsburgh, Pennsylvania
05.2023 - 12.2024
- Educated patients on preventive health care measures.
- Attended staff meetings and trainings related to health care topics.
- Responded promptly to customer inquiries about medications or health care products.
- Processed incoming requests, inquiries, and authorizations from health care providers.
- Maintained knowledge of current health care regulations related to billing practices.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Retail Sales Associate
CVS Pharmacy
Bellevue, Pennsylvania
09.2022 - 04.2023
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Participated in team meetings and training sessions.
- Demonstrated knowledge of store products and services.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Stocked shelves with merchandise according to company standards.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Addressed customer questions and concerns regarding products and services.
Customer Service Representative
Wmg Garden And Supply
North Hills, PA
08.2019 - 07.2022
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
Pa Cyber
Midland, PA01-2018
Skills
- Patient education
- HIPAA compliance
- Customer service
- Order processing
- Insurance verification
- Billing procedures
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
I Received A JD Power Traveling Trophy For My Customer Service Scores And Good Reviews From The Members.
References
References available upon request.
Timeline
Customer Care Representative
UPMC
05.2023 - 12.2024
Retail Sales Associate
CVS Pharmacy
09.2022 - 04.2023
Customer Service Representative
Wmg Garden And Supply
08.2019 - 07.2022
High School Diploma -
Pa Cyber
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