Rudy Fabela
Hampton,Va.
Summary
Dynamic and reliable professional with extensive experience in customer service and cash management at Dollar General Store. Proven ability to enhance customer satisfaction through effective complaint resolution and operational efficiency. Skilled in POS system operation and maintaining accurate cash handling procedures, ensuring seamless transactions and a positive shopping experience.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Dollar General Store
03.2021 - 04.2023
- Process customer transactions efficiently using point-of-sale systems.
- Assist customers with inquiries, providing accurate product information.
- Maintain cleanliness and organization of checkout area for optimal customer experience.
- Handle cash and credit transactions, ensuring accuracy in cash drawer management.
- Support inventory management by restocking merchandise as needed.
- Learn company policies and procedures to ensure compliance in all operations.
Closing Shift Manager
Dollar General Store
11.2017 - 01.2020
- Oversaw closing operations, ensuring store compliance with safety and security protocols.
- Managed cash handling procedures, reducing discrepancies during end-of-day reconciliation.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Coordinated stock management to optimize inventory levels during closing shifts.
- Resolved customer inquiries and complaints, maintaining high satisfaction during peak hours.
- Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.
Truck Driver
Kelly Transport
09.2015 - 07.2016
- Operated commercial trucks to transport goods efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logbooks documenting hours of service and cargo details.
- Communicated effectively with dispatchers to coordinate delivery schedules and resolve issues.
- Adhered to all traffic laws and safety protocols while driving in various weather conditions.
- Provided exceptional customer service by delivering products on time and addressing client inquiries.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Education
High School Diploma -
Garey High School
Pomona, CASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
- Cash management
- Payment processing
- Customer inquiries
- POS system operation
Languages
Spanish
Native or Bilingual
Interests
- Camping
- Backpacking
- Embracing outdoor adventures such as [activity 1] and [activity 2]
Timeline
Customer Service Cashier
Dollar General Store
03.2021 - 04.2023
Closing Shift Manager
Dollar General Store
11.2017 - 01.2020
Truck Driver
Kelly Transport
09.2015 - 07.2016
High School Diploma -
Garey High School