Summary
Overview
Work History
Education
Skills
Special Recognitions
Special Skills And Qualifications
References
Golf and time with Family
Timeline
Generic

RUDY FLORES

Temecula,CA

Summary

I am looking for a job that is challenging and helps me become a better Manager. I am looking for a long-term position with a strong Company. I am a people person and listen well to all of my employee's. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

Operation Manager

Redline Express Courier
11.2018 - 11.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Raised property accuracy and accountability by creating new automated tracking method.

Assistant Account Manager

Home Delivery Link
08.2014 - 11.2018
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Maintained central database of key contacts, risk ratings, financial impact and key issues.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Effectively led seasoned team of partner managers and account coordinators.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.

Account Manager/Ashley Furniture

Extra Express
07.2013 - 08.2014
  • Transferred to Corporate office to run Home Delivery department
  • Managed accounts including Vast, Costco, Wayfair, and Big Lots
  • Handled loading of contractor teams, billing, and in-home/product claims.

Account Manager

DSI Delivery's South Inc
05.2008 - 10.2012
  • Managed accounts at Paul's TV and Living Spaces Furniture
  • Handled routing, truck assignments, billing, reports, and in-home/product damage claims
  • Played a key role in contract renewal and rate negotiation.

Account Executive

Delivery Solutions Inc
05.2004 - 06.2007
  • Opened and managed the Banner Mattress account
  • Hired contractors and office staff
  • Maintained P&L and budget
  • Handled damage and accident claims, as well as billing
  • Dispatched for Santa Barbara to San Diego region.

Rags and More
04.1997 - 03.2004
  • Started as a contractor and became manager
  • Scheduled drivers, made routes, fixed driver problems, dealt with dispatch and customer service
  • Also involved in sales and new account acquisition.

Assistant Manager

Menifee Car Wash/ Lube shop
06.1996 - 04.1997
  • Managed car wash and lube shop
  • Scheduled employees, handled customer complaints, ensured equipment maintenance.

Supervisor

Temecula Car Wash
02.1993 - 06.1996
  • Started in car wash, moved to detail department, and eventually became supervisor
  • Learned about handling employees.

Education

General Ed. Graduated and received diploma -

West Valley H.S

Skills

  • Resource Allocation
  • KPI Tracking
  • Employee Development
  • Customer Retention
  • Customer Service Management
  • Schedule Management
  • Performance Improvement
  • Financial Oversight
  • Quality Assurance
  • Strategic Planning
  • Desktops, Laptops, and Mobile Devices
  • Decision-Making

Special Recognitions

Rookie of the year with DSI based on revenue generated and on-time percentage.

Special Skills And Qualifications

  • MS word and Excel
  • Google sheets
  • LTL Carriers
  • Cargo Van and Box Truck
  • Scheduling routes with the carriers and arranging delivery times with customer.
  • Third party logistics coordinator
  • Negotiate freight shipments and rates
  • Recover from any last minute exceptions by using critical thinking skills, problem solving.
  • Extensive use of various routing software programs
  • Customer Service Oriented
  • DOT safety Inspection coordination
  • Coordinate daily activity to track product and update customers.

References

Mathew Patterson, Plummer Santa Ana USD, (951) 972-6772 Daniel Guerra, Correctional Officer, (209) 345-5190 Leo Salas, Construction worker, (951) 532-6645

Golf and time with Family

Family first always!!!   I love to golf with my brother and close friends

Timeline

Operation Manager

Redline Express Courier
11.2018 - 11.2023

Assistant Account Manager

Home Delivery Link
08.2014 - 11.2018

Account Manager/Ashley Furniture

Extra Express
07.2013 - 08.2014

Account Manager

DSI Delivery's South Inc
05.2008 - 10.2012

Account Executive

Delivery Solutions Inc
05.2004 - 06.2007

Rags and More
04.1997 - 03.2004

Assistant Manager

Menifee Car Wash/ Lube shop
06.1996 - 04.1997

Supervisor

Temecula Car Wash
02.1993 - 06.1996

General Ed. Graduated and received diploma -

West Valley H.S

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