Rudy Franco
Peoria,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Warehouse Manager
Muscular Moving Men
04.2023 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.0
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Demolition Supervisor
Specialized Flooring
03.2014 - 04.2023
- Identified and minimized work risks and hazards.
- Monitored sampling procedures, reviewed test results and adjusted plans and estimates accordingly.
- Maintained accordance with safety protocols to protect team members and other personnel.
- Inspected buildings and equipment, created time and cost estimates for hazardous material removal and directed activities of workers throughout abatement projects.
- Collected, removed and disposed of debris in line with company standards and regulatory requirements.
- Managed safe and efficient demolition tile and carpet.
- Created and implemented plans to maximize efficiency of workers.
- Provided feedback to workers on job performance and safety procedures.
- Oversaw personnel records, equipment use and storage and compliance requirements for job sites.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Customer Service
- Sales
General Manager
Puffin Clouds
08.2013 - 05.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.9
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
Customer Service Representative
Walmart
01.2010 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.5
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.0
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2009
Skills
- Complaint Investigation and Resolution
- Budget Preparation and Management
- Delegating Work
- Billing Systems
- Problem-Solving Ability
- POS Systems Expertise
- Microsoft Excel
- Reading Comprehension
- Livechat Messaging
- Customer Service and Assistance
- Closing Sales
- Guest Satisfaction
Timeline
Warehouse Manager
Muscular Moving Men
04.2023 - Current
Demolition Supervisor
Specialized Flooring
03.2014 - 04.2023
General Manager
Puffin Clouds
08.2013 - 05.2020
Customer Service Representative
Walmart
01.2010 - 04.2012
High School Diploma -
Centennial High School
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