Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Rudy Lara

New Castle,DE

Summary

Experienced team leader and bilingual sales professional with a solid background in customer engagement. Recognized for strong focus on team collaboration and delivering results. Adept at communication, negotiation, and adapting to changing market needs. Proven success in managing ensuring customer satisfaction, delegating tasks, and meeting customer demands. Eager to bring excellent problem-solving skills to a new role.

Overview

12
12
years of professional experience

Work History

Bilingual Sales Specialist

The Restaurant Store
09.2023 - Current
  • Developed and maintained strong relationships with clients.
  • Collaborated with team members to develop effective sales strategies, leading to increased sales performance across the Hispanic community.
  • Conducted regular follow-ups with existing and new customers to offer better solution towards private label products
  • Use bilingual skills to overcome language barriers when addressing customer needs allowing trust.

Shift Manager

Freddy's Wings and Wraps
07.2018 - 09.2023
  • Manage the intake of cash from registers and deposits.
  • Reports losses, employee behavioral issues and customer complaints.
  • Distributes payroll, assists with employee behavioral issues, recruiting and staffing efforts for the business.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Customer Service Specialist

BEST BUY
07.2019 - 03.2020
  • Handle all customer payment transactions.
  • Daily balancing and reconciling of cash at the end of the day.
  • Ensures front of store cleanliness and merchandising standards are maintained.
  • Accountable for driving positive customer survey results at the checkout, store pickup and customer service.

Line Cook

Freddy's Wings and Wraps
03.2016 - 07.2018
  • Opened or closed kitchen as dictated by department scheduling.
  • Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.
  • Assisted in the daily preparation of food items in accordance with recipes.
  • Maintain sanitation, health, and safety standards in work areas.

Team Leader

Macy's Department Store
11.2015 - 03.2016
  • Ensure that department goals, customer service, productivity, efficiency, and quality are being met and properly balanced.
  • Proactive in assisting customers in all areas of the store.
  • Assist Customers in all aspects of service that they may need or require.

Sales Associate

Macy's Department Store
10.2013 - 11.2015
  • Acknowledge customers in a friendly and helpful manner.
  • Handle all purchases and returns.
  • Demonstrate knowledge of store products and goods.
  • Be knowledgeable of store policies, procedures, sales, and layout of area.

Education

Associate In Arts (A.A.) - Criminal Justice

Delaware Technical And Community College
12.2021

Skills

  • Opening and Closing Procedures
  • Staff Training and Onboarding
  • Inventory and Supply Management
  • Multitasking
  • Employee Support
  • Account servicing
  • Processing payments
  • Professionalism
  • Cash handling

LANGUAGES

Spanish
Native

Timeline

Bilingual Sales Specialist

The Restaurant Store
09.2023 - Current

Customer Service Specialist

BEST BUY
07.2019 - 03.2020

Shift Manager

Freddy's Wings and Wraps
07.2018 - 09.2023

Line Cook

Freddy's Wings and Wraps
03.2016 - 07.2018

Team Leader

Macy's Department Store
11.2015 - 03.2016

Sales Associate

Macy's Department Store
10.2013 - 11.2015

Associate In Arts (A.A.) - Criminal Justice

Delaware Technical And Community College

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