Rodolfo Melgoza
Phoenix,AZ
Summary
A highly innovative and dedicated professional with twenty years of experience in the banking industry. Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
20
20
years of professional experience
Work History
Branch Manager
U.S. Bank
11.2019 - 10.2025
- Led branch operations to ensure compliance with banking regulations and internal policies.
- Fostered a culture of teamwork and accountability, driving staff engagement and morale.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Executed marketing initiatives to boost local community engagement and branch visibility.
- Trained and mentored staff on compliance protocols, ensuring adherence to regulatory requirements.
Assistant Manager
U.S. Bank
07.2017 - 11.2019
- Assisted in managing branch operations, focusing on staff performance and customer engagement to drive sales growth.
- Developed and implemented strategies to enhance customer experience, resulting in increased customer retention rates.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting clear improvement goals.
Personal Banker
Wells Fargo Bank, NA
08.2010 - 07.2017
- Profile and assess prospects and customers to uncover banking needs while cross selling banking products according to customer financials.
- Meet daily and quarterly targets to achieve sales and profit goals.
Assistant Branch Manager
JP Morgan Chase
08.2005 - 06.2010
- Manage all daily operations including controls, cost improvement, marketing, customer service, staffing, and reporting.
- Manage around P&L.
- Actively coach and mentor staff on sales process and customer experience to attain and exceed center goals.
Assistant Branch Manager
Washington Mutual Bank
08.2005 - 06.2010
- Manage all daily operations including controls, cost improvement, marketing, customer service, staffing, and reporting.
- Responsible for overseeing sales of all banking products including mortgage loans.
- Actively coached and mentored staff on sales process to attain and exceed center goals.
Education
MBA - Business Management
Grand Canyon University
Phoenix, AZ04-2017
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ09-2015
Skills
- Building relationships
- Team building
- Employee motivation
- Problem solving
- Creative thinking
- Process improvements
- Branch operations management
Timeline
Branch Manager
U.S. Bank
11.2019 - 10.2025
Assistant Manager
U.S. Bank
07.2017 - 11.2019
Personal Banker
Wells Fargo Bank, NA
08.2010 - 07.2017
Assistant Branch Manager
JP Morgan Chase
08.2005 - 06.2010
Assistant Branch Manager
Washington Mutual Bank
08.2005 - 06.2010
MBA - Business Management
Grand Canyon University
Bachelor of Science - Management
University of Phoenix
Gallup top five strengths
1. Discipline 2. Harmony 3. Relator 4. Analytical 5. Arranger