Rudy Mojarro
San Diego,CA
Summary
Proven leader in retail management, notably with Abbey Party Rents Express, where I enhanced customer satisfaction and reduced staff turnover significantly through expert training and mentoring. Skilled in inventory control and customer service management, I fostered a positive work environment, leading to a marked increase in sales efficiency and team productivity. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Retail / Rental Store Manager
Abbey Party Rents Express
1999.07 - 2024.07
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Delivery Driver
Interstate Batteries
1998.10 - 1999.07
- Delivered product to businesses and placing them on the display.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring a well stocked display with charged car batteries.
- Read maps, followed oral, and written instructions to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained clean and safe vehicle, contributing to positive image of company.
Delivery Driver
Raphael's Party Rentals
1992.06 - 1998.09
- Delivered and installed party rental equipment to customer houses, business offices and venues.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Improved delivery accuracy by diligently checking orders before departure.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and money received from customers.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Education
High School Diploma -
Patrick Henry High School
San Diego, CA06.1991
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Customer Service Management
- Friendly and Positive
- Inventory Management
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Team motivation
- Supply Ordering
- Staff Supervision
- Employee Scheduling
- Accurate Cash Handling
- Opening and closing procedures
- Documentation And Reporting
- Customer Response
- Accurate money handling
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
- Performance Reviews
- Flexible Schedule
- Delegating Work
- Employee Terminations
- Staff training/development
Languages
Spanish
Full Professional
Timeline
Retail / Rental Store Manager
Abbey Party Rents Express
1999.07 - 2024.07
Delivery Driver
Interstate Batteries
1998.10 - 1999.07
Delivery Driver
Raphael's Party Rentals
1992.06 - 1998.09
High School Diploma -
Patrick Henry High School
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