Rudy Munoz

Results-driven Customer Service Technician with over 25 years of service at AT&T, specializing in the installation and maintenance of copper and fiber optics lines. Uverse, DSL, and Fiber and Voip service. Skilled in diagnosing and troubleshooting line faults, utilizing advanced testing methods to identify and resolve issues promptly. strong commitment to delivering exceptional service, fostering positive customer relationships, and contributing to team success.

• Established strong working relationships with both internal teams as well as external vendors and clients.

Started as a temporary letter carrier, case incoming mail and prepare all flats and parcels for delivery routes. Deliver mail and packages along with certified, Registered and Express mail. Also worked in Fleet, washing and cleaning postal vehicles and changing flat tires, and oil changes. Checked all 18 wheelers oil and air pressure on tires.

• Maintained communication with supervisors regarding changes in daily route schedules or customer requests.