Mackenzie Brooks
Frankfort,KY
Summary
Highly motivated and customer-focused professional with experience in retail, customer service, and team leadership. Proven ability to thrive in fast-paced environments while maintaining exceptional accuracy, organization, and attention to detail. Recognized for a strong work ethic, dependability, and commitment to delivering outstanding customer experiences through effective communication and problem-solving. Brings adaptability, discipline, and leadership skills developed through service in the U.S. Air Force to every task while excelling in both independent and team-oriented roles. Committed to exceeding expectations, supporting team success, and providing friendly, efficient service that keeps customers coming back. Excited for the opportunity to contribute to the Kroger team by helping create a positive shopping experience and supporting daily operations with energy, reliability, and a customer-first attitude.
Overview
7
7
years of professional experience
Work History
Aircrew Flight Equipment Technician
United States Air Force
Albuquerque, USA
10.2021 - 10.2025
- Conducted inspections and maintenance of aircrew flight equipment, including parachutes, oxygen systems, helmets, and aircraft pre/post flight inspections.
- Ensured compliance with safety standards.
- Performed quality assurance checks and repairs on flight gear, assessing equipment for serviceability and coordinating replacements as necessary.
- Maintained detailed maintenance logs and supervised flight line foreign object prevention checks.
- Utilized diagnostic tools and technical manuals to troubleshoot equipment issues and streamline maintenance processes.
- Managed hazardous materials in accordance with environmental and safety regulations.
- Demonstrated strong organizational skills, effectively prioritizing tasks to meet service goals.
- Collaborated with diverse teams to achieve objectives and contributed innovative solutions to enhance performance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Receptionist
Chenault and Hoge
Frankfort, USA
03.2021 - 08.2021
- Scheduled appointments and managed client interactions, ensuring a professional and welcoming environment.
- Managed multi-line phone system, efficiently directing calls to appropriate staff to enhance communication flow.
- Handled incoming mail and packages, ensuring timely distribution to departments.
- Performed clerical duties, maintained office supplies inventory, and ensured cleanliness of reception area to create a welcoming environment for visitors.
- Compiled and organized data into detailed reports for management, ensuring confidentiality of client and business information to support informed decision-making.
Cashier
Walmart
Frankfort, USA
03.2019 - 03.2020
- Processed transactions accurately, handled returns, and trained new cashiers to enhance team performance and customer satisfaction.
- Trained new cashiers on register operations and customer service standards to ensure consistency in service quality.
- Adhered to safety protocols and managed large sums of money securely.
- Maintained store appearance by arranging eye-catching displays and providing detailed product information to assist customers.
Education
Kentucky State University -
Kentucky State University
Frankfort, KYCommunity College of The Air Force -
Community College of The Air Force
Montgomery, ALSkills
- Customer service experience across all roles, including public-facing office support, cashier duties, and military operations environments
- Regulatory compliance and adherence to safety and procedural standards in technical and mission-critical settings
- Administrative operations, workflow coordination, and scheduling support in both office and structured organizational environments
- Records management, documentation accuracy, and data entry proficiency with attention to detail and compliance requirements
- Leadership, training, and team development experience in supervisory and instructional roles
- Conflict resolution and professional communication with diverse customers and team members
- Problem-solving and decision-making in fast-paced, detail-oriented environments
- Time management and task prioritization across multiple operational and customer service demands
- Financial transaction handling and accountability in cashier and service-based roles
- Collaboration with leadership and teams to support operational efficiency and service delivery
Additional Exprience
- Completed advanced technical and safety training in Aircrew life support systems, survival equipment maintenance, and regulatory compliance.
- Provided hands-on training and mentorship to a team of 26 junior technicians, ensuring proficiency in equipment maintenance and adherence to technical manuals.
- Led and managed a team of six Airmen in the Aircrew Flight Equipment shop, overseeing daily operations, ensuring adherence to safety protocols, and enhancing team performance through effective mentorship and coordination.
- Assisted in training and support, playing the role of a war casualty during real-world training exercises, helping ensure 28 Parajumpers graduated on time by helping to provide realistic and valuable scenario-based training.
- President of the Airman Dorm council from 12/01/23 - 10/01/24
- Led morale initiatives and hosted events for over 650 residents to foster community and connection.
- Coordinated with leadership and peers to improve living conditions and resident engagement.
- Managed logistics for events, fundraising, and group wellness activities.
Timeline
Aircrew Flight Equipment Technician
United States Air Force
10.2021 - 10.2025
Receptionist
Chenault and Hoge
03.2021 - 08.2021
Cashier
Walmart
03.2019 - 03.2020
Kentucky State University -
Kentucky State University
Community College of The Air Force -
Community College of The Air Force