Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rudy Perez

San Antonio,TX

Summary

Order Fulfillment Associate with expertise in maintaining organized and visually appealing showrooms, developing rapport with customers, and enhancing store appearance. Skilled in customer service, product knowledge, and efficient order processing. Brings reliability, punctuality, and a commitment to improving customer satisfaction and achieving sales goals.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Sales professional with robust background in footwear retail, bringing valuable experience to drive customer satisfaction and sales. Known for strong teamwork and adaptability, thriving in dynamic environments to consistently meet targets. Proven skills in product knowledge and customer service enhance shopping experience for all clients.

Overview

5
5
years of professional experience

Work History

Shoe Sales Associate

JD Sports
01.2020 - 06.2020
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Customer Service Cashier

Walmart
03.2021 - 08.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Order Fulfillment Associate

Walmart
03.2024 - Current
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Developed strong familiarity with the store technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Followed procedures at all times for personal and team safety.
  • Reduced order processing time by consistently maintaining a clean and organized workspace.
  • Minimized product damage during shipping by securely packaging items in appropriate materials.

Education

Associate of Arts - Business Management

North West Vista Community College
3535 N Ellison Dr San Antonio, TX 78251 United St
06-2025

High School Diploma -

Memorial Highschool
1227 Memorial St San Antonio, TX 78228 United Sta
06-2022

Skills

  • Shipping procedures
  • Packing expertise
  • Patience and composure
  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Cash Handling
  • Customer Complaint Resolution
  • Cash Management
  • Customer Focus
  • Customer inquiries
  • Brand Awareness
  • Organization
  • Customer experience management

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 8 in the development of creating a new style for the store to fit the theme of the holiday.
  • Documented and resolved a bad customers experience with a certain product which led to me having to suggest a better product with a discounted price resulting in the customer leaving the store happy and satisfied.

Timeline

Order Fulfillment Associate

Walmart
03.2024 - Current

Customer Service Cashier

Walmart
03.2021 - 08.2022

Shoe Sales Associate

JD Sports
01.2020 - 06.2020

Associate of Arts - Business Management

North West Vista Community College

High School Diploma -

Memorial Highschool

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Rudy Perez