RUDY PEREZ
Summary
Dynamic Technical Support and Sales Engineer with a strong background at UCLA Health, excelling in problem-solving and collaborative environments. Expert in endpoint management tools and ServiceNow, successfully resolving complex IT challenges while enhancing user experiences. Proven ability to drive operational excellence through innovative solutions. Aiming to leverage technical expertise in a forward-thinking organization that prioritizes efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Quinn Emmanuel Urquhart and Sullivan
Los Angeles
04.2025 - Current
- Delivered Tier 1 and Tier 2 technical support to attorneys and staff, resolving hardware, software, and connectivity issues promptly.
- Administered iManage document management system, troubleshooting sync errors and providing user training on metadata tagging.
- Facilitated secure document sharing through ShareFile, managing permissions and addressing transfer-related issues.
- Provided remote desktop support via Citrix, resolving session timeouts and performance issues in virtual environments.
- Managed user accounts and access permissions with OKTA and Quest Active Roles, overseeing onboarding/offboarding processes.
- Configured mobile devices (iOS/Android) using Mobile Device Management tools to enforce security policies and resource access.
- Supported TextMap litigation software by handling installation, data import/export, and training on annotation tools.
- Collaborated with IT and legal teams to maintain data integrity and ensure industry compliance.
TECHNICAL SUPPORT ENGINEER II
UCLA HEALTH DAVID GEFFEN SCHOOL OF MEDICINE
04.2021 - 04.2025
- Administered SCCM, JAMF, and MDT to streamline deployment processes.
- Managed video conferencing setups for corporate events, ensuring seamless experiences.
- Maintained detailed documentation and escalations using Service Now platform.
- Collaborated with departments to standardize operational procedures.
- Applied strong analytical problem-solving skills to diagnose complex technical issues.
IT ADMIN TECHNICIAN TIER I
TCI TRANSPORTATION INC.
07.2021 - 03.2022
- Configured workstations and computers and peripheral devices, including routers and printers.
- Diagnose and repair network, software and hardware issues.
- Overseen and updated Active Directory encompassing user account administration.
- Managed ticketing system for over 1,000 users.
- Performed root cause analysis to detect and resolve ongoing system issues.
Education
Bachelor of Arts - Sociology
California State University, Long Beach
Skills
- Sales strategy development
- Results-oriented approach
- Identity and access management
- Windows and Mac OS proficiency
- Active Directory administration
- Remote troubleshooting expertise
Certification
AWS Certified Cloud Practitioner
Custom
Spanish, German
Timeline
IT Support Specialist
Quinn Emmanuel Urquhart and Sullivan
04.2025 - Current
IT ADMIN TECHNICIAN TIER I
TCI TRANSPORTATION INC.
07.2021 - 03.2022
TECHNICAL SUPPORT ENGINEER II
UCLA HEALTH DAVID GEFFEN SCHOOL OF MEDICINE
04.2021 - 04.2025
Bachelor of Arts - Sociology
California State University, Long Beach
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