Rudy Reyes
San Antonio
Summary
Dynamic professional with a proven track record at Mv Transportation, excelling in customer engagement and safe driving. Adept at vehicle maintenance and inspections, ensuring compliance with regulations. Recognized for exceptional communication skills and a clean driving record, consistently enhancing passenger experiences while managing schedules effectively.
Overview
32
32
years of professional experience
Work History
Operator
Mv Transporation
San antonio
06.2025 - Current
- Operated transportation vehicles in compliance with safety regulations.
- Conducted pre-trip inspections to ensure vehicle readiness and safety.
- Assisted passengers with boarding and disembarking from vehicles.
- Maintained accurate logs of routes, mileage, and fuel consumption.
- Communicated effectively with dispatch regarding delays or issues.
- Provided excellent customer service to enhance passenger experience.
- Followed all traffic laws and company policies during operations.
- Learned and followed safety and emergency procedures.
Driver
Uber/Lyft
San Antonio
09.2018 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Maintained cleanliness of interior and exterior of vehicle.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Managed customer complaints professionally and courteously.
- Provided helpful information about local attractions or points of interest upon request from customers.
- Followed company policies and procedures related to driver conduct on the road.
- Filed accident reports as necessary if an incident occurred during a trip.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Updated profile information regularly including availability status and vehicle details.
- Maintained valid driver's license at all times according to state regulations.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove passengers from pick-up points to deliver to destination.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Notified customers of delays to decrease calls to support.
- Offered riders information about local attractions and restaurants.
- Followed safety regulations and state laws governing vehicle operation.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
Assistant Sales Manager
Appliance Smart
San Antonio
01.2016 - 09.2018
- Developed and implemented strategies to increase sales revenue.
- Created reports on customer service, sales activities, and inventory levels.
- Supervised staff in the daily operations of the store.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Analyzed market trends to identify potential new products or services.
- Negotiated contracts with vendors for product procurement and pricing.
- Tracked customer orders to ensure timely delivery of goods and services.
- Utilized various software applications to process orders efficiently.
- Maintained accurate records of all sales transactions using a POS system.
- Researched competitive markets to determine best practices in pricing, promotions, advertising.
- Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
- Served as a liaison between customers and corporate office for escalated issues or inquiries.
- Performed sales consultations and educated clients on products and services.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Maintained professional network of potential clients and business opportunities.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Prepared sales production reports for senior management.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
- Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
- Learned and persuasively presented features and benefits of appliances and kept abreast of latest product improvements.
- Contacted buying customers soon after purchase to confirm satisfaction.
- Demonstrated product features, answered customer inquiries, and addressed complaints.
- Processed payments for purchases using cash registers or POS systems.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Assisted with store merchandising, inventory control, restocking shelves, and display setup.
- Stayed informed about new products to ensure accurate information was available to customers.
- Created weekly sales reports to track progress against goals.
Car Sales Associate
Cavender Toyota
San Antonio
04.2013 - 11.2015
- Greeted customers upon arrival and provided assistance in selecting a new car.
- Assisted customers with the completion of sales paperwork, including contracts, financing agreements, and warranties.
- Provided product knowledge to customers regarding features and benefits of vehicles.
- Demonstrated proper vehicle operation to customers.
- Maintained updated knowledge of all current industry trends, pricing strategies, and available options for each model of vehicle.
- Organized delivery schedules for new cars purchased by customers.
- Created customer profiles for follow-up contact purposes.
- Ensured customer satisfaction throughout the sales process.
- Processed payments from customers via cash or credit cards.
- Developed relationships with potential clients through cold calling and networking activities.
- Conducted research on competitor vehicles, products, services, and pricing structures.
- Attended weekly team meetings to discuss marketing strategies and promotional campaigns.
- Adhered to company policies related to safety procedures when demonstrating vehicles to customers.
- Coordinated trade-in appraisals with third party vendors when applicable.
- Responded promptly to customer inquiries either in person or over the phone.
- Analyzed customer feedback surveys in order to identify areas of improvement within the dealership's operations.
- Monitored inventory levels of showroom floor models as well as stock vehicles located onsite.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
Deputy Sheriff
Bexar County Sheriff's Office
San Antonio
06.1993 - 10.2012
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Testified in court in connection with criminal prosecutions to support judicial process.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Maintained safe and secure environments for court proceedings.
- Regulated vehicle flow, at times of emergency or congestion to reduce accidents.
- Completed debriefings for arrested subjects to obtain information pertinent to investigations.
- Issued citations, and made arrests when necessary.
- Provided courtroom security for judicial proceedings.
- Responded to emergency calls for service involving disputes or other potentially hazardous situations.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Adhered to policies and procedures while performing job duties.
- Performed administrative tasks such as completing paperwork, filing documents.
- Participated in continuing education courses related to law enforcement practices.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
- Ensured that equipment was properly maintained and operational before each shift.
- Wrote detailed arrest and accident reports.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
Education
College - Electronic Engineering
ITT Technical Institute
San Antonio, TX03.1997
Uniform Code of Military Justice - Law Enforcement
United States Army
Anniston, AL11.1992
High School Diploma -
Burbank High School
San Antonio, TX06.1984
Some College (No Degree) - Texas Penal Law
San Antonio College
San Antonio, TXSkills
- Customer engagement
- Vehicle maintenance
- Schedule management
- Wheelchair assistance
- Time management
- Customer service
- Safe driving
- Driving regulations compliance
- Valid driver's license
- Routine maintenance checks
- GPS navigation skills
- Passenger endorsements
- Traffic laws knowledge
- Dependable and trustworthy character
- Map reading proficiency
- Clean driving record
- Local area knowledge
- Communication skills
- Tire and brake inspections
- Minor vehicle repairs expertise
- Local street familiarity
- Technology-driven navigation tools
- Effective communication abilities
- Fluent in English language
- Ability to lift 50 pounds safely
- Safe driving practices adherence
- Attention to detail in tasks
- Vehicle inspection capabilities
- Texas driver's license holder
Affiliations
- Honorable Discharge Army
- Honorable Discharge Texas Army National Guard
- Honorable Discharge Bexar County Sheriffs Office
- National Defense medal
- Army achievement medal
- Army good conduct medal
Additional Information
- Commendations: , National defense medal Army achievement medal Good conduct medal
Languages
1
Education and Training
other,other,other
Timeline
Operator
Mv Transporation
06.2025 - Current
Driver
Uber/Lyft
09.2018 - Current
Assistant Sales Manager
Appliance Smart
01.2016 - 09.2018
Car Sales Associate
Cavender Toyota
04.2013 - 11.2015
Deputy Sheriff
Bexar County Sheriff's Office
06.1993 - 10.2012
College - Electronic Engineering
ITT Technical Institute
Uniform Code of Military Justice - Law Enforcement
United States Army
High School Diploma -
Burbank High School
Some College (No Degree) - Texas Penal Law
San Antonio College