Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rudy Rivera

Houston,TX

Summary

Friendly desktop support Technician with over 9 years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability.

Overview

25
25
years of professional experience

Work History

LV1 Desktop Support Technician

Chevron (HCL America)
Houston, TX
03.2011 - Current
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
  • Evaluated software testing, deployment and updates to maintain compliance with organizational mandates.
  • Tracked hardware assets, ordering equipment to maintain accessible inventory.
  • Assessed operational data and configuration notes to maintain written end-user documentation.
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Obtained and evaluated information about new systems, peripherals and software technology.

Inventory Management (desktop Support)

Chevron (HCL America)
Houston, TX
01.2009 - Current
  • Adhered to guidelines and enabled compatibility through analysis and troubleshooting.
  • Provided advanced support for projects with strong documentation, reporting and customer service skills.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Utilized ITAM to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Education

Associate of Applied Science - Computer Networking

ITT Technical Institute
Houston, TX
01.2009

Skills

  • System Installations
  • Maintenance and Repair
  • Experience in Leadership
  • Data Management
  • Computer Skills
  • Team Management
  • Training & Development
  • Customer Service
  • MS Office
  • Microsoft Office
  • Help Desk Support
  • Microsoft Windows and Office

Timeline

LV1 Desktop Support Technician

Chevron (HCL America)
03.2011 - Current

Inventory Management (desktop Support)

Chevron (HCL America)
01.2009 - Current

Associate of Applied Science - Computer Networking

ITT Technical Institute

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Rudy Rivera