Rudy Romero
Huntington,NY
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist 2
Flexible Systems
09.2021 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Support over 50 clients, troubleshooting software products consisting Medical software, Tax software and Design software.
- Assist Level 1 Technicians in case management and escalation issues
- Work on escalated issues such as: Anti-Virus Breaches, VM Creation, Network Configuration, Full Workstation and Network setups
- Thorough Experience setting up VPN Connections: NetExtender; Sophos SSL VPN; Windows VPN Configuration
- Deep understanding of Microsoft Azure, AVD, and Nerdio
- Configured and managed Firewalls such as Sophos and Sonicwall
Inventory Coordinator
U.S Dynamics
10.2020 - 08.2021
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking system.
- Performed full inventory counts every 15 days.
- Maintained up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
- Enhanced warehouse organization by redesigning storage layouts and implementing barcode system for easy tracking.
File Clerk/IT Support Specialist
Salenger, Sack, Kimmel & Bavaro, LLP
08.2016 - 03.2020
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Managed and supported TrialWorks Case management
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Onsite at courts to assist Attorney with setting up connection from PC's to displays such as TV's and Projectors
- Delivered onsite technical support for 30 employees.
Education
Bachelor of Science - Security Systems And Information
Farmingdale State College
Farmingdale05.2027
Skills
- Microsoft Office 365
- Microsoft Azure
- Operating Systems (Windows, macOS)
- Hardware and software troubleshooting
- Networking protocols (TCP/IP, DHCP, DNS)
- Sophos Firewall and Anti-Virus
- Powershell
- Datto BCDR
- Problem-solving
- Attention to detail
- Communication
- Time management
Certification
- CompTIA A+
- Datto Certified Deployement Specialist in RMM
- Liongard Certified Professional
- Nerdio Manager for MSP (NMM) 100
Languages
Spanish
Native or Bilingual
Timeline
IT Support Specialist 2
Flexible Systems
09.2021 - Current
Inventory Coordinator
U.S Dynamics
10.2020 - 08.2021
File Clerk/IT Support Specialist
Salenger, Sack, Kimmel & Bavaro, LLP
08.2016 - 03.2020
Bachelor of Science - Security Systems And Information
Farmingdale State College
- CompTIA A+
- Datto Certified Deployement Specialist in RMM
- Liongard Certified Professional
- Nerdio Manager for MSP (NMM) 100
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