Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Rudy Salazar

ALEXANDRIA,Virginia

Summary

Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, dog care and training, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.

Overview

5
5
years of professional experience

Work History

Rover/Front Desk Receptionist

Dogtopia
Washington DC, DC
06.2022 - 09.2024
  • Ensured customer satisfaction by providing excellent customer service and addressing any concerns or questions they had about the services offered.
  • Provided administrative support including photocopying, faxing, and filing.
  • Handled incoming and outgoing mail and packages.
  • Monitored office supplies, ensuring adequate stock levels.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
  • Completed basic bookkeeping and document filing.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Maintained high levels of alertness throughout shifts.
  • Enforced company policies related to pet care services while maintaining a friendly demeanor towards customers.
  • Assisted 10+ new employees with onboarding process and helped them learn job responsibilities.
  • Maintained a safe environment for both humans and animals during all interactions.
  • Performed basic grooming tasks such as brushing fur, trimming nails, and cleaning ears.
  • Assisted clients with selecting appropriate products for their pets' needs.
  • Greeted customers, answered their questions, and provided them with detailed information on pet care services.
  • Monitored animals' health including administering medications as prescribed by veterinarians.
  • Fed dogs according to owners' instructions and monitored food intake levels.
  • Maintained cleanliness of lobby area at all times.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.

Prep Cook

Johnny Rockets Restaurant
Washington DC, DC
06.2019 - 10.2020
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Checked freshness of food and ingredients prior to use.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Discarded spoiled food items immediately following established procedures.
  • Measured and weighed food items to comply with portion requirements.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Operated kitchen equipment, including deep-fryers, ovens, grills.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Maintained a friendly attitude towards customers at all times.

Skills

  • Hardware troubleshooting
  • Customer Service
  • Problem-solving aptitude
  • Emergency Response
  • Time Management
  • Conflict Resolution
  • Situational Awareness
  • Write reports
  • Attention to Detail
  • Continuous Improvement
  • Vigilant and watchful
  • Multitasking
  • Safety Inspections
  • Stress management techniques
  • Positive Reinforcement Methods
  • Kennel disinfection
  • Feeding
  • Treatment Administration
  • Animal Training
  • Human and Animal Safety
  • Animal Handling
  • Injury evaluation
  • Animal Grooming
  • Adaptability
  • Animal Behavior Education
  • Record-keeping
  • Professionalism
  • E-Mail Sorting
  • Appointment Scheduling
  • CCTV review
  • CCTV Monitoring

Accomplishments

"Rudy explained every aspect and asked several probing questions to fully understand Charlies behavior, Charlies likes and dislikes and what would be a good introduction to the pack.

I really was concerned that since Charlie has been away from day care during COVID, he would not fair well. However, since the staff are constantly monitoring engaging and well trained they appear to know much more about managing my pups boarding which reduced my anxiety and Charlie seems to really enjoy his visits. Rudy knows his dog stuff and I couldn’t be happier. I can say, that I am a satisfied and relaxed leaving Charlie at Dogtopia."

https://www.dogtopia.com/washington-navy-yard/reviews/?rp=8

Timeline

Rover/Front Desk Receptionist

Dogtopia
06.2022 - 09.2024

Prep Cook

Johnny Rockets Restaurant
06.2019 - 10.2020

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Rudy Salazar