Rudy Sandoval
Queens
Summary
Dynamic Branch Ambassador at Capital One with proven expertise in financial management and customer service. Adept at enhancing operational efficiency and mentoring staff, I excel in fostering relationships and resolving inquiries. My adaptability and strategic planning skills drive exceptional customer experiences, ensuring compliance and satisfaction in a fast-paced environment.
Professional in customer relations and branch operations, bringing valuable experience to role. Known for driving client satisfaction and supporting branch growth through effective problem-solving and communication. Focused on team collaboration and flexibility to meet evolving needs, with reliability and strong interpersonal skills.
Experienced with customer engagement and branch support. Utilizes communication and problem-solving skills to enhance client satisfaction and branch operations. Track record of leadership and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Branch Ambassador
Capital One
12.2021 - Current
- As a Branch Ambassador, I have the opportunity to work with people and share product knowledge to play a vital role in our customers’ banking experience. I also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires me to be adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve.
- Monitored key performance indicators regularly, identifying areas for improvement in operational efficiency within the branch.
- Collaborated with management to implement effective staff training programs focused on improving customer interactions and overall performance metrics.
- Mentored new team members, fostering a collaborative work environment and promoting employee growth.
- I am friendly, love engaging, connect with customers. I am a people person—whether helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
- I became ATM custodian which, I was responsible to service two ATM's and making sure they were within the limits of 600k. Assuring they were always available for our customers to use.
- Enhanced branch operations by implementing efficient processes for day-to-day tasks.
- Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
- Engaged with customers to establish relationships.
- I became Vault custodian. I was Managing daily cash transactions accurately and efficiently, upholding stringent security protocols. Making sure we had the amount of money to help our customers and ATM's.
Busboy
Jean-Georges
06.2020 - 12.2021
- Demonstrated excellent time-management skills while multitasking various responsibilities during peak business hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
Shift Supervisor
PLS Check Cashers
10.2019 - 06.2020
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered successful training to more than Number employees during Timeframe tenure, educating on successful work processes and productivity strategies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
CSR
PLS Check Cashers
05.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY 10.2016 - 05.2019
Skills
Financial Management
Timeline
Branch Ambassador
Capital One
12.2021 - Current
Busboy
Jean-Georges
06.2020 - 12.2021
Shift Supervisor
PLS Check Cashers
10.2019 - 06.2020
CSR
PLS Check Cashers
05.2019 - 10.2019
High School Diploma -
Hillcrest High School
10.2016 - 05.2019