Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rudy Torres

Duarte,CA

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at Harvest Landscape Service through exceptional customer service and strategic account management. Skilled in fostering teamwork and collaboration, adept at resolving complex issues, and increasing revenue by mentoring junior staff. Achieved higher retention rates by leveraging deep client relations and analytical skills. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

26
26
years of professional experience

Work History

Account, Manager

Monarch Landscape And Design
02.2024 - 07.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Sr. Account Manager

Harvest Landscape Service
01.2020 - 01.2024
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Analyzed key competitors to respond to competitive threats.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.

Education

High School Diploma -

Herbert Hoover High School
Glendale, CA
06.1991

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations

Accomplishments

  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.

Timeline

Account, Manager

Monarch Landscape And Design
02.2024 - 07.2024

Sr. Account Manager

Harvest Landscape Service
01.2020 - 01.2024

High School Diploma -

Herbert Hoover High School
Rudy Torres