Rudy Tschang
Georgetown,TX
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
15
15
years of professional experience
Work History
Sales Manager
LegalZoom
12.2013 - 04.2023
- Led high-performing team by providing motivational coaching and solution-based sales strategies, evaluating performance against goals, and implementing appropriate development plans.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Analyzed market needs to identify new business opportunities, leading to expansion into profitable revenue streams. Created new live chat sales team that averaged 1.5x the productivity of phone sales team.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies. Developed multiple top sales agents on sales floor.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Consistently met or exceeded quarterly sales targets by diligently tracking team performance, coaching on successful selling methods, and encouraging cross-selling to drive revenue.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Assistant Sales Manager
LegalZoom
02.2012 - 11.2013
- Achieved sales targets consistently by driving daily sales activities and managing sales pipeline effectively.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Developed new training program that cut ramp-up period of new hires from 3 months to 1.5 months.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Implemented performance tracking systems to monitor individual achievements and identify areas for improvement.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within team's performance metrics.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Generated sales report to help upper management make effective decisions and sales plans.
Sales Team Lead
LegalZoom
06.2010 - 01.2012
- Developed high-performing sales teams of 15 sales agents through regular coaching sessions, skill development workshops, and performance evaluations.
- Facilitated knowledge sharing among team members through regular coaching sessions, fostering collaborative work environment that encouraged innovative thinking.
- Cultivated positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Developed new training material and process documentation to launch new satellite sales team in Austin, TX
- Composed email templates of frequently-asked questions to assist sales team to handle customers' inquiries
- Trained, coached, and mentored new sales new hires.
Business Formation Sales Specialist
LegalZoom
02.2008 - 06.2010
- Assisted business formation customers for average of 75-100 calls per day with information associated with business entity registrations on local, state, and federal levels.
- Built strong ongoing client relationships through consistent communication and effective problem-solving.
- Exceeded sales targets and was top sales agent consistently by developing comprehensive product knowledge, enabling tailored solutions for clients' specific needs, implementing solution-focused sales strategies, and consistent follow-ups.
Education
Bachelor of Science - Computer Information System
University of California, Riverside
Riverside, CA06.2003
Skills
- Pipeline Management
- Strategic Planning
- Sales Team Training
- Sales Reporting
- Performance Management
- KPI Tracking
- Sales Operation
- Staff Management
Timeline
Sales Manager
LegalZoom
12.2013 - 04.2023
Assistant Sales Manager
LegalZoom
02.2012 - 11.2013
Sales Team Lead
LegalZoom
06.2010 - 01.2012
Business Formation Sales Specialist
LegalZoom
02.2008 - 06.2010
Bachelor of Science - Computer Information System
University of California, Riverside
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