Rudy Weems
Sherman,Texas
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
30
30
years of professional experience
Work History
Service Delivery/ Operations Specialist
State Farm Insurance
01.2022 - Current
- Setup and Operation: Install and configure audio-visual equipment, including microphones, projectors, speakers, and lighting systems for events and presentations
- Maintenance: Perform regular maintenance and inspections of AV equipment to ensure it is in good working condition
- Technical Support: Provide on-site technical support during events, addressing any issues that arise with audio or visual equipment
- Troubleshooting: Diagnose and resolve technical problems quickly to minimize disruptions during events
- Collaboration: Work closely with event planners, clients, and other technical staff to ensure all audio-visual needs are met and expectations are exceeded
- Inventory Management: Maintain an inventory of AV equipment and supplies, ensuring that everything is accounted for and in proper working order
Business Analyst/Catastrophe Coordination
State Farm Insurance
01.2017 - 01.2022
- I act as a single point of contact for our claims and various business partners to provide coordination and direction for a response to the catastrophic event
- I work with various cities and municipalities around the country in obtaining necessary permits for our portable and permanent structures
- I work with various vendors to coordinate delivery and setup of peripherals for our site
- These peripherals are Port O Pots, HVAC/Generator, dumpsters, Scissor/Fork lifts, shred bins, and catastrophe vehicles
- I work with local Fire Departments in securing necessary permits and inspections needed to begin operation
- I coordinate and deploy State Farm resources from around the country to assist with the setup and tear down of the sites
- I monitor and maintain the site throughout its entirety to ensure daily operations are functioning properly
Project Coordinator
State Farm Insurance
Dallas, TX
01.2013 - 01.2017
- Selected to assist project manager with new construction build out of State Farm's Regional Hub facility
- Campus consists of 4 buildings that will house 10,000 employees
- My role is to assist with the planning, scheduling and execution of all stages of enterprise cabling infrastructure, hardware and system implementations
- I worked with the construction project managers and assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets
- I assisted the project manager with the opening of 2 lease facilities
- Our Lakeside and Galatyn Office locations
- I worked with cabling vendors to install appropriate network infrastructure to operate our network equipment, end-user phones and systems and our audio visual equipment
- Worked with cabling vendors on our network infrastructure
- Identified issues, performed punch list walks and determined resolutions on issues to keep up with project deadlines and meet desired completion dates successfully
- I worked with our corporate wireless team to ensure wireless network equipment was labeled, cabled, and installed and tested properly
- This was a collaborative effort with the cable vendor
- Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed MAC implementation projects
- Resolved numerous project issues including staffing shortages, tactical matters, MAC scopes of work as it relates to business and end user needs
- Coordinated multiple small and large scale MACS and department re-stacks
- I met with department managers and supervisors to develop strategic game plans that would minimize work production while allowing sufficient time to complete projects
Project Coordinator/Team Lead
State Farm Insurance
Dallas, TX
01.2003 - 01.2013
- Developed strong leadership foundation as a Team Lead
- I led a telecom/network group of 15 technicians within a 2,500-user, PBX/LAN platform environment
- Optimized network uptime to 99%, led major network upgrades on the telephony side, as well as, improved systems reliability
- Consistently met and exceeded service level agreements within our trouble tickets which allowed end users to quickly resume their work productivity
- Coordinated multiple small and large scale MACS and department re-stacks
- I met with department managers and supervisors to develop strategic game plans that would minimize work production while allowing sufficient time to complete projects
Telecom Technician
State Farm Insurance
Dallas, TX
01.1995 - 01.2003
- Supported 5000 end users across Texas
- Job functions included switch install and de-installs, administration within the Definity and Nortel PBX switches, and MAC support
- Supported agency contingent across the DFW metroplex
- Implemented and supported equipment rollouts
- Worked with the network team for troubleshooting problems and finding resolutions to issues
- Worked with AT&T, Verizon, Sprint and CLec companies to order proper circuits, T1's, and POTS lines needed to support the end users
Education
High School -
Celina High School
Celina, TXProject Management Concepts -
Managing Successful Projects -
Various Telecom and Network cabling infrastructure classes -
Skills
- Collaborator
- Teamwork
- Adaptability
- Communication/Relationship
- Enterprise Implementations
- System Migrations
- Project Budgeting
- Resource planning and scheduling
References
Dave Bowling, 309-287-0134, BICSI Committee Member, RCDD- #171376R
Personal Information
Title: Service Delivery - Operations Specialist
Technology Summary - Software
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Service Now (trouble reporting)
Timeline
Service Delivery/ Operations Specialist
State Farm Insurance
01.2022 - Current
Business Analyst/Catastrophe Coordination
State Farm Insurance
01.2017 - 01.2022
Project Coordinator
State Farm Insurance
01.2013 - 01.2017
Project Coordinator/Team Lead
State Farm Insurance
01.2003 - 01.2013
Telecom Technician
State Farm Insurance
01.1995 - 01.2003
High School -
Celina High School
Project Management Concepts -
Managing Successful Projects -
Various Telecom and Network cabling infrastructure classes -
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